After having an upload speed on infinity of between 6mb and 7mb since is it was installed, it has suddenly dropped to 1mb. It has been faulted with BT via the speedtester but that has come back saying fixed, but it is not.
My BT Hub6 gives me:
and my ASUS Router:
BT Speed checker gives:
But according to BT Checker I should get the following:
Why am I not and why will BT not do anything about it? 1mb is all but unusable for uploading data, I could get a faster speed on ADSL!!
Solved! Go to Solution.
Yes, I've done a quiet line test and that seems OK. Have also plugged direct into my master socket via a filter and that gave the same results, although not sure how long I would have to leave it for it to make any difference. Couldn't leave it for too long as it left the rest of the house without a phone.
P.S had my tongue in cheek with the ADSL comment.
Thanks Webby, how do I get an engineer as BT have closed the fault saying 1mb is OK?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
You will probably be expected to plug a BT Home hub in, as BT do not support other routers, as it may be a router incompatibility.
Thank you, can put my HomeHub6 back on in about 30 seconds!
It would be worth trying, to prove the issue, as you are likely to be asked about it.
Post the info from this link.
Internal wiring can also affect upload performance.
I know you said you had tried the master socket, but could you try connecting things up like this.
Sorry if I wasn't clear but that's exactly what I did with the master socket.
Here's the log:
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 0 Hours 7 Minutes 11 Seconds
1.22 kbps / 33.59 kbps
1215 / 38461
6.3 / 6.2
0 / 245
9 MB Uploaded / 11 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)