Both show East Grinstead as 31/03/2011
Their result shows 1 July 2011.
I have recently joined BT Broadband's up to 20Mb service but only receive 1.7mb
on a line that is just over 1km from the exchange. (In NTE5 test socket Noise margin down/up 6.4dB/16.0dB & Line attenuation down/up 56.0db/31.5dB).
The solution BT gave to solve the slow speed problem was to transfer me over to Infinity early next year.
My router shows I am on G.992.1 yet G.992.5 is available.
I agreed to wait for this solution as it seemed sensible not to waste time on the slow speed when an upgrade to the exchange was being carried out in the near future and I was assured that I was prioritised for the change over.
However if the July 2011 date is correct I will need to have the speed problem resolved in the meantime.
(I can post more detailed router stats and BT speedtest results if we get to that stage).
So can someone from BT please advise on the correct date, then I can take it from there.
Thanks for your reply.
I guess Infinity is many months away then...
Regarding distance, my immediate neighbours (just a matter of feet away) are able to obtain 6Mb with Talk Talk http://www.speedtest.net/result/966879870.png
and 4Mb with Sky.
My Router stats and Speed results at 3pm 21 dec 2010 below.-
|Connection time||0 days, 17:48:39|
|Noise margin (Down/Up)||6.6 dB / 15.0 dB|
|Line attenuation (Down/Up)||55.0 dB / 31.5 dB|
|Output power (Down/Up)||17.8 dBm / 12.6 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||7915 / 0|
|CRC Errors (Down/Up)||42 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)||33|
Speed test result.-
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From reading other posts on the forum it sounds strange but next door's phone line does not necessarily follow the same way to the exchange as your own.
your stats look ok with noise margin normal at 6 and not a lot of errors. you are still on adslmax up to 8mb. If you exchange is 21CN enabled you may be able to upgrade but the improvement if there is one won't be great.
you can check speed here http://www.kitz.co.uk/adsl/max_speed_calc.php just enter your attenuation from your router. I would add that 21CN adds about 2/3db to your attenuation so for adsl2/2+ remember to make adjustment.
Are you connected to the master or test socket or somewhere else?
In my first post i mentioned = (In NTE5 test socket Noise margin down/up 6.4dB/16.0dB & Line attenuation down/up 56.0db/31.5dB).
Using Kitz with my Downstream attenuation of 55dB it gives a line length of 4Km and speeds of.-
dslMax 3680 kbps IP Profile 3000 kbps
adsl2+ 3904 kbps IP profile 3000 kbps
adsl2+ LLU 3904 kbps Throughput 3455 kbps
As my telephone line and broadband is with BT I would expect to be on the 3904/3455 service
Using my telephone number on Sam Knows it shows these BT services are available.-
If the date in March was/is correct then I could see why (and agreed) BT suggested they wait and transfer me to Infinity rather than invest time and money sorting my line out by moving me from G.992.1 to G.992.5.
I moved from Tiscali onto BT's up to 20 Mb service to get an increase in speed....
Well if I was to be completely honest I also wanted to escape Talk Talk/Tiscali.
If the Infinity date is going to be July I would like BT to at least move me to their best (up to 20Mb) service in the meantime, and I am paying nearly twice what I was Tiscali.
you are on adslmax up to 8mb and need to contact BT if you want upgraded to 21CN adsl2/2+ The figures quoted on Kitz are for illustraion and a based on a good line. To get a speed for idea for your line on adsl2+ then you need to add 2/3 db to your 55/56 when you key into kitz as that is the increase in attenuation you get from adslmax to adsl2
Thanks imjolly I sent an email to the Forum Mods as suggested.
I requested help in improving my speed due to the delay in the infinity speed solution.
It looks like I was changed over to ADSL2 last night. No change in speed yet 1.7Mb
Am I correct in thinking I am now on another 10 day training period?
And thanks Mods for trying to speed me up.
Note automatically disconnected at 3.30am 1 Feb 2011 (9 hours ago)
And Modulation now 992.3 (ADSL 2)
Router stats at 12.30pm 1 Feb 2011
ADSL line status
0 days, 9:02:49
Noise margin (Down/Up)
6.4 dB / 14.5 dB
Line attenuation (Down/Up)
54.5 dB / 33.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
Loss of Signal (Local)
Loss of Power (Local)
FEC Errors (Down/Up)
1777 / 0
CRC Errors (Down/Up)
16 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)