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Newbie
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Message 1 of 8

Infinity available on houses each side of me but not mine in the middle. Please help!

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Hello

Could any please advise on what could be the problem or advise me on what steps I could take to try solve this issue.

I've been waiting for fibre for ages to come to my area and have been a BT customer for a number of years. I live in quite a rural area so you can imagine my joy to see the infinity vans installing the fibre boxes on my road.

I have checked the BT infinity checker and both houses on either side of me on my road are showing as shortly to be accepting orders within a month. However, mine in the middle is only showing as in scope, and no confirmed date.

My house is a relatively new build (6 years) and either side are older houses but I have had a BT phone line and internet from the get go so am at a loss to think why my home is not displaying the same options as my neighbours.

Is there anything I can do to ensure that I able to receive fibre once it goes live? Any help or advice would be greatly appreciated.

Many thanks

Anthony
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Distinguished Sage
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Message 2 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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Can you post back the results of this checker editing out your phone number

http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
If it does not show a cabinet number it will be because you are on an Exchange Only line which will mean you can not get Infinity because you are not connected to a cabinet, instead you are connected directly to the exchange
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Newbie
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Message 3 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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Hi John

It shows as being connected to Cabinet 1.

Will post an image of the result now. Thank you.
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Newbie
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Message 4 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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I think this link should show the screenshot of the result:

 

https://www.dropbox.com/s/1mjuj4jplcl4k5u/bt%20dsl%20checker.png?dl=0

 

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Distinguished Sage
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Message 5 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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it can take time for all the data bases to update I would wait a few weeks then check again
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Newbie
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Message 6 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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Ok will do, but from that screenshot would you say in theory I should be able to access fibre or is it not possible to tell? 

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Distinguished Sage
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Message 7 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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It is not possible to tell although there should be no reason why you cannot
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Newbie
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Message 8 of 8

Re: Infinity available on houses each side of me but not mine in the middle. Please help!

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Ok, thanks for taking the time to answer my query. Much appreciated. 

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