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orbist
Beginner
452 Views
Message 1 of 7

Infinity - bandwidth HALVED in recent weeks ?

I've been a happy Inifinty user for over a year, and consistently achieved 35-36Mbps bandwidth, via GigE cable, and Wifi-N connections.

 

I recently had a line fault (water getting into the junction box on the outside wall of my house) this was fixed, new box fitted, lines re-crimped etc

 

Since then (and possible before as I hadn't checked the speed for a few months) I'm now getting at most 23Mbps - generally about 18Mbps...

 

Nothing has changed in my home network, other than a Wifi repeater - which I have disconnected, re-run the tests etc just to be sure - and still 18-23Mbps...

 

1. I've noticed a few other HH3 wifi now visible (different channels I've made sure)

    How does the bandwidth to the street cabinet work? If others in my street are now on Inifinity, are we sharing bandwidth to the exchange, i.e. explain my drop

2. Should I open another (painful ... "yes sir... " call with the Indian "help" desk - and try and get them to explain I know my **bleep** from my elbow (work for IBM, in networked storage development....) and that there is no point asking me 100 questions about my setup / hardware / whats connected etc - cause it used to work at double the speed

3. Could something the open-reach engineer did have caused the drop?

 

Any thoughts, thanks

 

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6 REPLIES 6
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simondup
Aspiring Contributor
431 Views
Message 2 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

When you had the error the DLM probably kicked in to try stabilise the line. If the line error is now fixed it might increase over time.
With more connections to the cabinet cross-talk can sometimes be a factor.

You can try contact the mods on the forum they can have the line checked and might have a engineer sent out to have a look.
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Distinguished Sage
413 Views
Message 3 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

this is a link to the forum mods for you
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
somniac
Aspiring Expert
409 Views
Message 4 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

Can I ask how you know which channels other HH3 users are on?

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Distinguished Sage
405 Views
Message 5 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

@somniac

you can download a programme called inSSIDer2.1 and it shows you all other nearby wireless networks

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somniac
Aspiring Expert
371 Views
Message 6 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

Thanks John46

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orbist
Beginner
311 Views
Message 7 of 7

Re: Infinity - bandwidth HALVED in recent weeks ?

Various things out there :

 

On my android tablet, you can download "Wifi Analyser" - great app that shows the various Wifi networks you can see, as well as the strength of them.

 

On my laptop (Ubuntu 12.04) I have Wi-fi Radar (available free on Ubuntu downloads) that shows the same.

 

Thanks for the replies, I've submitted a query to the forum mods - lets see what happens...

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