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Spinstorm
Aspiring Contributor
769 Views
Message 11 of 42

Re: Infinity connected but internet not active?

And how long did that take to fix? See what annoys me is if there is a problem that the engineer could have fixed now that is more than just no line activation. Any worse issue will require another engineer.

Let's hope it's just an activation issue. I will call at lunch anyway.
0 Ratings
Aarong
Guru
762 Views
Message 12 of 42

Re: Infinity connected but internet not active?

I'm definitely guessing it's an activation issue, other than that, you will have to wait until tomorrow.
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Spinstorm
Aspiring Contributor
755 Views
Message 13 of 42

Re: Infinity connected but internet not active?

It's a real pain in the neck having to wait until midnight to hopefully be able to use my Internet. Does anyone know of a way to see my modem stats so I know what I'm synced at?
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Aarong
Guru
753 Views
Message 14 of 42

Re: Infinity connected but internet not active?

Unfortunately there aren't ways to see you modem stats as it's locked by Openreach for some reason. There are ways to gain access to the modem by jailbreaking it.
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Webby
Distinguished Sage
751 Views
Message 15 of 42

Re: Infinity connected but internet not active?

Mine was fixed by an engineer visit. They had to rebuild my circuit remotely on the element manager platform. As I said though, I was advised that the issue that caused it has been resolved.

I was on the trial...guess my issue was the reason they run trials!
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Spinstorm
Aspiring Contributor
735 Views
Message 16 of 42

Re: Infinity connected but internet not active?

It's just after midnight and still won't connect. Should I be concerned or will it activate itself during the night?
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Aarong
Guru
727 Views
Message 17 of 42

Re: Infinity connected but internet not active?

Sometimes it happens in the early hours of the morning, if still nothing give them a ring pronto!
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Spinstorm
Aspiring Contributor
718 Views
Message 18 of 42

Re: Infinity connected but internet not active?

Still not working. Not impressed that they can't sort it out so it works right away.
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Aarong
Guru
715 Views
Message 19 of 42

Re: Infinity connected but internet not active?

Have you tried ringing technical support? (0800 111 4567)

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Spinstorm
Aspiring Contributor
709 Views
Message 20 of 42

Re: Infinity connected but internet not active?

I'm on the phone now but it seems that they will have to send an engineer and that's totally unacceptable as he didn't find a problem yesterday.

I don't have a choice It seems - apparently its an exchange issue but someone is coming tomorrow to sort it out. Surely if it's an exchange issue someone made a mistake hooking it up the yesterday? I'm happy that they will sort it out tomorrow but not happy that I have to go two days without Internet when it should have been sorted out.
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