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DragonQ
Aspiring Contributor
392 Views
Message 1 of 4

Infinity connection down since yesterday

I came home yesterday to no broadband connection. Rebooted the Home Hub 3, Openreach VDSL modem, and my PCs several times and there is still no connection. My internal network works fine, the WiFi works fine, there's just no internet connection. Plugging a PC straight into the modem also results in no internet connection.

 

Called BT last night to speak to a clueless rep who could not resolve the issue. She kept insisting it was a Home Hub problem despite my insistence that bypassing the Home Hub didn't work at all. She also kept saying someone will call me today, despite me repeatedly explaining I will not be able to answer the phone at all today.

 

I'm leaving BT next week anyway (and this appalling customer service convinces me I've made the right decision) but I want this fixed ASAP. Are there any known issues with FTTC in the Guildford area?

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
371 Views
Message 2 of 4

Re: Infinity connection down since yesterday

you can check here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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DragonQ
Aspiring Contributor
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Message 3 of 4

Re: Infinity connection down since yesterday

Hmm, on my personal BT status page it says there are no issues. Yet in the general status page, it says there's a known issue in an area near me. The "affected area codes" includes mine.

 

The expected fix date is next Tuesday. Really, BT? 6 days without internet access?

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john46
Distinguished Sage
329 Views
Message 4 of 4

Re: Infinity connection down since yesterday

it is nothing to do with BT It is Openreach that provide the network and sometimes complex faults can take time to fix the problem is likely to affect other providers as well as BT
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