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Aspiring Contributor
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Message 1 of 3

Infinity connection problem and HH5

Hi all

On infinity 2 and been having loads of disconnects for the past few days tried a factory reset and had a stable line for about 30mins then back to dropping out, so Ive plugged the old HG612 back in and its as stable as ever.  Im of a mind to leave it like this but then Ive got nothing to fall back on should I have another failure, looks like the HH5 is faulty but how do I go about getting it swapped out without the nightmare of calling the "helpline" ??

Thanks

Trev

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Infinity connection problem and HH5

You need to phone CS to get a replacement hub



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Contributor
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Message 3 of 3

Re: Infinity connection problem and HH5

Log it as a complaint. That's what I ended up doing and they sent me a new one.

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