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Infinity drop out

Every time my grandson uses the internet nobody else in the household can not do much without it dropping.

It doesn't seem to share the Internet with the rest of the household..  He has an Xbox..

There are 4 adults in the household each with a modern laptop and each with mobile phones also tablets .,

I also believe we are at the end of the connection line. what can we do to rectify this situation please ..

We have the new fibre optic  cable.

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