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Contributor
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Message 1 of 17

Infinity enabled area but checker says no...

Hi, my area has already been upgraded to infinity. postcode is wd7 9lt. I believe my cabinet also has, the bt checker says that infinity is not available in my area though, currently I synch at max 11.5mb down and 1.3mb up with adsl24, although the bt checker says the max I will get on my line is 6mb down!
My neighbours about 50 yards away can get the "faster total broadband" which I presume is because they are just that little bit closer to the cabinet? I also read on the forum that when you are offered this it is using fibre but is not infinity as it synch at less than 15mb? I also found a link on the Internet that showed me that I would get an uplift of 3 when my cabinet is done which in theory would mean that I could possibly synch at 30mb+ therefore at infinity speeds. Why can I not order infinity? Is the checker 100% accurate?

Many thanks in advance
David

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16 REPLIES 16
Moderator-Retired
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Message 2 of 17

Re: Infinity enabled area but checker says no...

Hi David2112,

 

Yes the checker is spot on.  Its very likely that you and your neighbour are connected to different cabs.  Due to the way areas have been built up over the years and people have taken phone service the cab closest to you is not always the one that serves your home.

 

Apologies for the disappointment which I can understand.  Best bet is to keep an eye on the checker and it should be available for you soon.

 

Thx


Craig

BTCare Community Mod

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Distinguished Expert
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Message 3 of 17

Re: Infinity enabled area but checker says no...


@davidf2012 wrote:
currently I synch at max 11.5mb down and 1.3mb up with adsl24

 



you should ask your isp adsl24

they should have more information

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Contributor
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Message 4 of 17

Re: Infinity enabled area but checker says no...

thanks for the replies guys:
My estate is all new build so i presumed we would all be on the same cabinet?
as for asking adsl 24 surely they will just tell me that i cant get fibre the same way as bt's system says no?

Can a mod pls check my postcode and tell me if my cabinet has been done? i think it is cabinet p9
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Contributor
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Message 5 of 17

Re: Infinity enabled area but checker says no...

postcode is wd7 9lt
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Distinguished Expert
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Message 6 of 17

Re: Infinity enabled area but checker says no...

you wont know till you ask them
then you can thank me
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Distinguished Expert
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Message 7 of 17

Re: Infinity enabled area but checker says no...

your cab p9 should be done
can you see a new cab next to it?
you can check your phone number to see if you can order it will say fttc is available here https://www.btwholesale.com/includes/adsl/main.html
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Contributor
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Message 8 of 17

Re: Infinity enabled area but checker says no...

Yes Bullitt, there is a brand spanking new fibre cab next to it, i reckon im just too far from it though, already checked my phone number (pretty much every day!)
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Contributor
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Message 9 of 17

Re: Infinity enabled area but checker says no...

it tells me that the max i can get is 3-6mb! which is a load of tosh as like i said im never less that 9
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Distinguished Expert
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Message 10 of 17

Re: Infinity enabled area but checker says no...

how far are you?
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