cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
868 Views
Message 1 of 13

Infinity gone from 50mb to 2mb!!

Hi,

 

Ever since early this morning my infinity seems to be broken. I've checked, there's no background downloads, my PC is the only one connected, so let's get that out of the way first.

 

I normally get between 45 and 50mb approx. Since this morning, it's been bounding around between 2mb and at the 'best' time was up to 20mb, though that lasted about a minute, it's pretty much been a solid 2mb to 4mb speeds, which is pretty incredible! The ping has also jumped from zero, which is definitely not right, to up to 120mb. The upload speed has bounded between 3mb and 8mb.

 

Can someone help? This is absolutely throttling!

0 Ratings
12 REPLIES 12
Highlighted
Beginner
866 Views
Message 2 of 13

Re: Infinity gone from 50mb to 2mb!!

1. Best Effort Test: -provides background information. Download Speed 3.07 Mbps 0 Mbps 53.23 Mbps Max Achievable Speed Download speedachieved during the test was - 3.07 Mbps For your connection, the acceptable range of speedsis 27.5 Mbps-53.23 Mbps . Additional Information: IP Profile for your line is - 53.23 Mbps 2. Upstream Test: -provides background information. Upload Speed 2.61 Mbps 0 Mbps 10 Mbps Max Achievable Speed Upload speed achieved during the test was - 2.61Mbps Additional Information: Upstream Rate IP profile on your line is - 10 Mbps This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault. If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
847 Views
Message 3 of 13

Re: Infinity gone from 50mb to 2mb!!

there is no throttling on your BT connection but looks like there are download problems

 

did you check for problems in your area

 

http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

can you post stats from your router unless you use a separate modem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Beginner
843 Views
Message 4 of 13

Re: Infinity gone from 50mb to 2mb!!

Hi,

 

I don't see my exchange on any of the 'problem' ones. The phone number checker says everything okay and green across the board. How do I post stats from my router?

 

Thanks

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
838 Views
Message 5 of 13

Re: Infinity gone from 50mb to 2mb!!

this may help  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Beginner
837 Views
Message 6 of 13

Re: Infinity gone from 50mb to 2mb!!

Hi, I'm a bit confused, what does posting an image have to do with router stats??

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
815 Views
Message 7 of 13

Re: Infinity gone from 50mb to 2mb!!

many find it essier to creat an image of the stats and then upload and then post on thread  straightforward copy/paste often does not work or formatting is all over the place



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Beginner
809 Views
Message 8 of 13

Re: Infinity gone from 50mb to 2mb!!

Is this what you meant? I've seen the speed go up to 38mb, however the connection appears incredibly unstable. I've tried playing an online game and the ping spikes like crazy, as does my speed when I do it on a testing site like Ookla.

 

2016-07-27.png

0 Ratings
Highlighted
Expert
800 Views
Message 9 of 13

Re: Infinity gone from 50mb to 2mb!!

do you get the same result when you are using a wired connection instead of wireless?

0 Ratings
Highlighted
Beginner
798 Views
Message 10 of 13

Re: Infinity gone from 50mb to 2mb!!

Hi, I can't try it wired as I don't have an Ethernet cable, is the same on all PCs and laptops though.

0 Ratings