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Message 1 of 2

Infinity in Stowmarket

Apparently it is ready but still not available for my phone line/post code IP14 - does anyone know when it will be available?

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Message 2 of 2

Re: Infinity in Stowmarket

Hi Smudger44,


Even though your local exchange maybe accepting orders for Fibre broadband it doesn't mean everyone can get it.

To be able to get Fibre broadband such as BT Infinity your green telephone street cabinet will also need to be upgraded with a new FTTC Street Cabinet. Not all of these street cabinets in an exchange area are upgraded.


Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.


Step 1)  Is Your Exchange upgraded and accepting orders for Fibre broadband (FTTC or FTTP/H)? You can check the Openreach's Fibre network map to see if your exchange is ready. .

When entering your postcode into this map and you see a yellow pin at your postcode this means that there is a delay in upgrading your street cabinet.


If your not sure which exchange your on, you can check by entering your address into the BT Wholesale Checker or by entering your address on the website.


I ask this as FTTC (Fibre to the Cabinet) and FTTP/H (Fibre to the Premises/Home) is currently only available to certain exchange areas.


Step 2) Do you know if fibre based broadband is available to your area/address? You can check by entering your phone number/address into the BT Wholesale Checker .


If the BT Wholesale Database checker doesn't meantion anything about WBC FTTC broadband for your number and/or address then it may be that your local Street Cabinet isn't currently on the Openreach Fibre Roll out plan.



If there is a new FTTC cabinet near or on your street (have a look at picture below) then it can take upto 2 maybe 4 months till it is activated. An estimated activation date will also appear on the BT Wholesale Database.


You can register your interest for Fibre Broadband such as BT Infinity by going to 


Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).


The rollout of fibre broadband (FTTC or FTTP/H) is being planned, managed and done by Openreach for all communication provider/ISP. BT Retail (a communication provider/ISP) has nothing to do with the rollout and planning of fibre broadband.


You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.

The openreach When and Where website is:


Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet then you maybe in luck for Fibre broadband.

fttc_cabinet_medium2 copy.jpg



**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps.

jac_95 | Help Site | BT Service Status
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