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Beginner
487 Views
Message 1 of 12

Infinity in my village but not my street??

don't seem to be getting any answers as to why this is.

exchange is accepting orders but only part of my village.

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11 REPLIES 11
Highlighted
Distinguished Sage
485 Views
Message 2 of 12

Re: Infinity in my village but not my street??

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:

Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.

The availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.

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Beginner
482 Views
Message 3 of 12

Re: Infinity in my village but not my street??

Get a speed of 2MG. - meanwhile other side of village get x10 that!

How can I find out which of the above applies to me and other residents in the road?

Would BT provide infinity if enough people registered their interest?

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Highlighted
Distinguished Guru
478 Views
Message 4 of 12

Re: Infinity in my village but not my street??

Use the DSL checker with your phone number to find out
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Beginner
474 Views
Message 5 of 12

Re: Infinity in my village but not my street??

I am afraid it is too technical for me to understand!!

Thank you will hav eto adk for some to decipher it for me.

can see the speed is 2 mb

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Highlighted
Beginner
468 Views
Message 6 of 12

Re: Infinity in my village but not my street??

WIll ask Parish Council to persue with BT

Thank you for support

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Highlighted
Distinguished Sage
460 Views
Message 7 of 12

Re: Infinity in my village but not my street??

If you post the results of the checker then we can advise you further
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Highlighted
Beginner
395 Views
Message 8 of 12

Re: Infinity in my village but not my street??

Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date

Featured Products

WBC ADSL 2+Up to 2--1.5 to 4Available
ADSL MaxUp to 1.5--1 to 3.5Available
WBC Fixed Rate1 ----Available
Fixed Rate1 ----Available

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 28-Feb-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 28-Feb-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.

 

Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Thank you for your interest.

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Highlighted
Aspiring Expert
382 Views
Message 9 of 12

Re: Infinity in my village but not my street??

Where are you based?

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Highlighted
Distinguished Sage
367 Views
Message 10 of 12

Re: Infinity in my village but not my street??

the checker shows that Infinity is not available to you at this time
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