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jimmehr
Aspiring Expert
260 Views
Message 1 of 6

Infinity installed in location I did not want due to OR training >:(

I had infininty installed earlier today and I am happy with the speeds I get via cable 30-35Mbps down and 6-7Mbps up

Wireless is half the speed due to the over lapping networks from neighbours and lots of other factors for it.

I wanted my master moving into the hallway as thats more of a sensible point to have everything and have the current master converted into an extension which is in the window sill in the living room.
If the window is to get replaced the phone socket would have to be removed and the cable would get cut and it gets damp around the window even though the room is well ventilated.

The Openreach bloke who came said he could not do this as he isnt trained to do it, just to install broadband

So now how do I go about getting this moved as I will now have to take another day off work for this to be done and knowing BT they will want to put the £130 call out fee to do it which I will be annoyed at if they do

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
254 Views
Message 2 of 6

Re: Infinity installed in location I did not want due to OR training >:(

from other similar posts it appears that the engineer can make an existing extension socket into the master as part of the installation but I don't think they will create a new master socket.  was yours a conversion of extension to master?



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jimmehr
Aspiring Expert
251 Views
Message 3 of 6

Re: Infinity installed in location I did not want due to OR training >:(

There is no socket where I wanted the master to be.

Sales said the engineer would install one and convert the existing master into an extension.

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Distinguished Expert
247 Views
Message 4 of 6

Re: Infinity installed in location I did not want due to OR training >:(

Have you complained to Sales?
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jonstatt
Aspiring Expert
236 Views
Message 5 of 6

Re: Infinity installed in location I did not want due to OR training >:(

Although they "could" create a new master, that isn't part of the Infinity install remit. What they should have done at the very least is install a data extension socket at the place you wanted to connect your mode/router/computer. You have every right to complain about this install and get it corrected.

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Distinguished Sage
Distinguished Sage
235 Views
Message 6 of 6

Re: Infinity installed in location I did not want due to OR training >:(

check the forum but I'm sure that they only convert extension to a master and not create a brand new master socket as part of the installation



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