Just had Infinity installed this morning but now I cannot get a dial tone on the phone. The Pansonic cordless phone I have displays 'check phone line'. It rings but I cannot pick up calls - when I press the the answer button the ringing continues through the earpiece. When the engineer was working in the cabinet earlier (before he arrived) I experienced the same issue, however, it did start working again as he called just before finished at the cabinet. I'm sure there was dial tone before he left.
I have raised a fault online with BT but just wondered if anybody else had had encountered this type of issue immediately after having Infinity installed?
BTW Broadband is working perfectly.
Is your phone plugged into the bottom socket of the Infinity master socket?
Yes the phone is plugged into the bottom socket. I've also swapped the phone cable over in case it was that and tried the test socket as well - no luck 😞
You will just have to report it as a "no dial tone fault", its possible there is a fault within the Infinity cabinet or the Exchange.
11 days and counting......still no idea when we are going to see an engineer to fix the problem.
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
Same problem here
Had BT Infinity installed only yesterday, phone was working until this morning. TEL1 light constantly flashing.
Spoke to BT who had no idea why, but an engineer would be sent out hopefully by next Wednesday to check the fault.
In 15years I've not had a single fault, until infinity was installed. I called BT to cancel Infinity, the guy I spoke to was as cheeky as anything chuckling away and saying "why", well it's a bit coincidental that now we have Infinity with phone going through the fibre that it no longer works. "No it isn't" he said, the guy was an idiot but I kept the conversation civil.
BT have no idea what the fault is, their indian centre had me on hold for 20minutes before basically saying they had no idea, and not even a call divert to my mobile can be put on the service. Anyone trying to contact us, simply has a 1571 message.
"If it were on the old copper wiring, a divert could be put on the line, but as it's future wi line we cannot"......future wi line?
Oh and on a sidenote, port forwarding does not work. So what a big mistake to have transferred my before perfect years of service with O2, only to find BT infinity to cause chaos. I'll be sure to let as many people know including an email sent next monday to all the thousands at my company not to go with bt infinity in light of these serious issues, if nothing has changed by that time.