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Aspiring Contributor
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Message 1 of 10

Infinity installed top speeds with hub but not with other router

BT installed today.. get a nice 73mb down and 16 up, I already had a billion 7800n which has a ewan port, 

basically when I use the home hub I get the above speed but with my 7800 I only get 32mb down and 13mb up, any ideas?

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Distinguished Sage
9,530 Views
Message 2 of 10

Re: Infinity installed top speeds with hub but not with other router

Odd indeed! Have you ensured the firmware on the billion is up to date?

Also can you see the sync speed in the billion? Is it showing as 80meg?
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Aspiring Contributor
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Message 3 of 10

Re: Infinity installed top speeds with hub but not with other router

I've got a billion 7800n and was upgraded to the new BT Infinity speeds on Friday.

 

The upload speed is now showing around 17Mb and but my download speed has remained the same, about 35Mb.

 

I phoned BT Customer Services and they state give the line 10 days to settle and then call back if problem still exists.

 

Could the download issue be related to the 7800n as meandu229 suggests?

 

I've raised a support issue with Billion UK http://www.billion.uk.com/esupport/ to get their steer on this and also upgrade the firmware to Bipac 7800N Firmware 1.06f.dc1 but it hasn't affected the speed.

 

Updated post with latest speedtest:

 

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Distinguished Expert
9,473 Views
Message 4 of 10

Re: Infinity installed top speeds with hub but not with other router

There isn't a 10 day training period, it's an urban myth.

CS only say it to get you off the phone for a few days.
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Aspiring Contributor
9,463 Views
Message 5 of 10

Re: Infinity installed top speeds with hub but not with other router

Hi all 

Spent this morning looking at this changing MTUs a etc etc. eventually did a hard reset (held down reset button for few seconds) and 1st thing I did was put in EWAN details  and got the below bit of a pain having to set everything up again but it worked for me so it may work for you salty, maybe there is an issue moving from adsl to ewan or something on these routers, Any im happy as pie thanks for suggestions

 

Date of Speed Test:Download Speed:Upload Speed:

2012-04-14 09:12:37
73075 kbps (9134.4 KB/sec transfer rate)
13575 kbps (1696.9 KB/sec transfer rate)
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Aspiring Contributor
9,451 Views
Message 6 of 10

Re: Infinity installed top speeds with hub but not with other router

I was already on Infinity but will go for the factory reset later when I've got a bit more time. Got a heap of QoS and Port settings I need to configure so not looking forward to having to type all that back in.

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Aspiring Contributor
9,438 Views
Message 7 of 10

Re: Infinity installed top speeds with hub but not with other router

I had the same . backup before you hard reset

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Aspiring Contributor
9,399 Views
Message 8 of 10

Re: Infinity installed top speeds with hub but not with other router

After a factory reset my speed is now topping at 70Mb download..

 

 

 

After some investigation the problem seems to be related to QoS settings in the Billion.

 

I imported the old settings into a factory reset working config and my download speed went back to 35Mb.

 

For those who have issues with the download speed after upgrade, I would suggest doing a back and then editing the backup file and removing the QoS settings.

 

Delete everything inside and including these tags:

<qosCls tableSize="2">

blah blah...

</qosCls>

 

Once removed do a factory reset and then import that setting file in. It might save some time having to reenter all your settings again.

 

 

 

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Aspiring Contributor
9,330 Views
Message 9 of 10

Re: Infinity installed top speeds with hub but not with other router

Glad you got it sorted and thanks for the tip , I hope it leads others to a fast resolution also.

Enjoy you 70mb 😄

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Beginner
7,883 Views
Message 10 of 10

Re: Infinity installed top speeds with hub but not with other router

Hiya, Just had to register to echo the solution to this issue.  I also had capped 35mbps speeds until i removed the QoS entries I had when on ADSL.  Now it back up to the 60mbps.

 

Thanks for your troubleshooting.

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