Just had infinity installed this morning, very nice engineer and a very quick install to be fair. Eveything is working so far, laptop, xbox etc etc...........
The engineer tested my line and said I should be getting around 39.92mb which is great but my first test on speedtest.net has given me around 13mb download and 7mb upload. Now this far quicker than I uset to get which is a bonus but Im wondering when the speed will go up to the 30mb download??
The engineer was adamant that BT will throttle the speed over the next few days and that I may not see the full speed until then. I know some people have had nightmares with BT and the infinity service and I just want to make sure that my speed will increase over the next few days.
I live in the swadlincote area and infinity has just gone live in the last month I believe. Its my first time with BT as an ISP and I hope I have a smooth ride...........
All feedback appreciated.
Sorry about the post as Im not sure how I get it to display. I dont think Im running any major anti virus software??? Its saying I should be getting around 38mb if I am correct? I had to ring BT already due to one of my extension sockets being dead which I believe was a genuine error on the engineers part. BT said I have got to give it at least ten days before I see the estimated download speeds. Am I likely to see an increase soon?
You should have an up to date AV software.
Ok from your result you do have a problem, yes your IP profile is set at 38717Kbps but so is everyone's set to that, On the test your down only got to 10113Kbps which is not in the acceptable range for your line. You have 2 choices now,
1. Contact BT CS by phone
2. Contact 1 of the Mods on here and ask them to have a look for you, Use the link below to contact a Mod and put a link back to this Thread
Lets us know how you get on
Right I have emailed a mod and posted a link back to the forum. Isn't it true that you have to give it at least 10 days before you get the full speed??
I tested it on wireless but when I was with sky bb I sync'd at 7.5mb and uset to get about 6.5mb download speed on speedtest, namesco, thinkbroadband etc.
As far as I know my phone line is clear and has no faults???
My infinity was activated yesterday and the 1st thing I did was a speedtest at speedtest.net and it was 36mb which was only 1mb lower than what the engineer said it should be. but it was also 10mb faster than what I was estimated when ordering it 🙂
So I don't think you should have to wait for your speed to go up.
Try a speed test via Ethernet, if it goes up to 30MBs you know it is a problem with your wireless connection and you can fix it by trying to change channels.
If your speed doesn't increase with a wired connection there must be a problem with either you line, router or hub and you will need to contact BT.
I stand corrected.....lol! Just connected via cable to the home hub and wow im now getting 36mb download! Excellent.........So next question is why am I getting half of the speed on wireless.......Can anyone tell me what I can do put this right.
I am running windows vista on a bog standard toshiba laptop.
Download InSSIDer, it tells you what wireless channels is being used in your area then you select one that is less congested.
Or just click through your wireless channels until you find one that gives you the best connection.