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Message 1 of 3

Infinity latency issue (Evening) - NI

Hi all,

I am currently having issues with our Infinity with regards to our ping/latency (I see other forum users are not that far off with related issues) and any help would be appreciated. The issue has being ongoing for the last few weeks causing online gaming to become hugely frustrating as a FPS gamer. Our Infinity is FTTC only with Copper to the house with the BT cabinet located on the street behind us (Aprrox. 300 yards) and currently run a Homehub 2 with the Openreach modem on the unlimited Infinity package (2?).

I have being monitoring our ping over the last number of nights, and as like a few other forum users, my issue seems to arise in the evening so far - 6:30PM onward (I will have to monitor weekends during the day and night).

Ping to UK and EU servers used to be great, always on the good side of 35ms. Now, EU servers has turned into a lag fest after 6:30PM and my ping can be anywhere from 70/80ms to 120ms depending on the night and UK servers has crept up to around 50ms and a bit more at times.

I have done the BT wholesale speed tests and the results are below:

As an example below is a trace route done on a COD German server done before 6:30PM tonight:

Tracing route to over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  api.home []
  2     *        *        *     Request timed out.
  3     *       17 ms    18 ms
  4    18 ms    18 ms    17 ms
  5    21 ms    23 ms    23 ms
  6    19 ms    19 ms    19 ms
  7    19 ms    19 ms    18 ms [
  8    19 ms    19 ms    19 ms
  9    34 ms    34 ms    33 ms  f-ed8-i.F.DE.NET.DTAG.DE []
 10    34 ms    33 ms    33 ms []
 11    33 ms    33 ms    33 ms

Trace complete.


And same server done at 9:00PM (Ping show in trace is pretty reflective of in game latency/ping):


Tracing route to over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  api.home []
  2     *        *        *     Request timed out.
  3    18 ms    17 ms    17 ms
  4    18 ms    17 ms    18 ms
  5    22 ms    23 ms    23 ms
  6    19 ms    19 ms    19 ms
  7    18 ms    18 ms    18 ms [
  8    21 ms    19 ms    19 ms
  9   102 ms   102 ms   103 ms  f-ed8-i.F.DE.NET.DTAG.DE []
 10   116 ms   115 ms   114 ms []
 11   112 ms   111 ms   113 ms

Trace complete.

 Hopefully I haven't left anything out.

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Aspiring Contributor
Message 2 of 3

Re: Infinity latency issue (Evening) - NI

I know this isn't what you are going to want to hear, but BT are responsible for everything up to roughly hop 7. Hop 8 could possibly belong to BT but hop 9 appears to have crossed into the ownership of (Deutsche Telecom). This probably means the problem is either the link between Deutsche telecom and BT, or more likely, a problem within Deutsche telecom themselves.

I don't think BT will be able to help you with this.

When you are getting the issue on the German COD server, can you try quitting and connecting to a UK COD server to see if you have the same issue. I am fairly certain you won't have the same problem as you won't be routing through the faulty equipment.

I noticed you also mentioned above that in the evening the UK servers creep up a little. Can you try using WinMTR to run a trace and post the results in here. Should also help identify where in the UK the issue is happening. 

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Message 3 of 3

Re: Infinity latency issue (Evening) - NI

Thanks, I had a feeling it would come down to this having read through some of the other threads with one in particular where the chap was having the same issues with hitting servers in Germany.

I just tried there now (12AM) and my latency started to reduce and almost has become stable at 30 - 33ms on the same server as I was having issues with earlier these past evenings. Unfortunely no good to me at this time of night, but hey what can you do.

I will download and run WinMTR tomorrow evening and post up the results.

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