cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MKLady
Beginner
469 Views
Message 1 of 5

Infinity not a happy lady

I had Infinity installed on the 1st November. It is very slow and goes off every time I pick up my phone. I contacted BT Help and received an e-mail back saying contact a number. It would cost me £1.53 a minute. That's not my idea of HELP!

0 Ratings
4 REPLIES 4
StewM
Guru
467 Views
Message 2 of 5

Re: Infinity not a happy lady

what was the number?

0 Ratings
MKLady
Beginner
456 Views
Message 3 of 5

Re: Infinity not a happy lady

0911 699 7872
0 Ratings
StewM
Guru
450 Views
Message 4 of 5

Re: Infinity not a happy lady

I don't recognise that number. Normally BT are free phone numbers. Try https://bt.custhelp.com/app/contact/session/L3RpbWUvMTM1MzAwNzA3My9zaWQvY3hvVipsYmw%3D#h=eyJzdGVwMCI...

0 Ratings
pippincp
Sage
423 Views
Message 5 of 5

Re: Infinity not a happy lady

It sounds like your extentions were installed using the "star system" of wiring. You need a telephone engineer (not Infinity one) out to reconfigure it.

You should not be charged for this.

 

If you have problems arranging this use the link in my sig to contact the mods here. LInclude a link to this thread on the form.

0 Ratings