The mods will help and take ownership of the problem so one point of contact. Just need to check back tomorrow and mods will post the link
Thanks for posting.
I'm sorry you are having issues with your Infinity. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
did this problem ever get respoved, i am almost 2 weeks into the same problem and completely exaccerbated. I feel like i get no where with the call centres. i dont have the energy to argue with them any more.