Both the engineers sent were from bt, and when I spoke to a person over the phone I asked them to read me both reports and they had both reported it being on 40/10 at the exchange. So its weird how they both say the same thing. They have now said if I want another engineer I have to pay £99 . This is so stressful.
I would do as @ray_dorset has posted and see what result you get from the telephone checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange FLEETWOOD is served by Cabinet 7
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
WBC FTTC Up to 27.9 Up to 5.6 -- Available
WBC ADSL 2+ Up to 15 -- 8.5 to 19 Available
WBC ADSL 2+ Annex M Up to 15 Up to 1.5 8.5 to 19 Available
ADSL Max Up to 7 -- 6 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Fibre Multicast -- -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Nov-2013. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Nov-2013.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
Please remove your telephone number from your post, as this is a public forum. Thank you.
From the result you have posted, it looks like you do have a lower quality line than before and therefore that is why you have a slower speed. There is nothing you can do about your speed, unless you wait and pay for a full fibre option that BT will be doing in the future.
Removed my number thanks, So as I know all the wiring in my house is new.....if it was the wiring from the pole to my house that was faulty , is it bt`s responsibility to get me a new one?
You're very welcome. As far as the wiring from the pole to your house is concerned that would be a matter of complaining to BT and getting them to send Openreach to fix it, but your main problem is that your estimate is about the speed you are getting, so it would be a hard job convincing BT that there is a problem.
For now, you will have to accept that you are getting the max speed that your line can handle.