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Aspiring Contributor
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Message 31 of 54

Re: Infinity option 2 80/20 but only receiving 40/10


@xxallitaxx wrote:
I understand, its just annoying that im paying for option 2 when im not recieving the speeds. I dont understand why they informed me they would stay the same???

You need to contact BT as soon as possible so that they can change you onto option 1 so that you are not paying more than you should be.

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Distinguished Guru
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Message 32 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

To be fair they can only check the phone number checker when your line is in. You might have been able to check it yourself if you knew the phone number.
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Expert
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Message 33 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

The answer is bud, your speeds are right and bang on, you did post up earlier on your PN checker:-

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number  on Exchange FLEETWOOD is served by Cabinet 7
Available Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

Featured Products

WBC FTTC Up to 27.9 Up to 5.6 -- Available

 

and you said in earlier posts you are getting 27MB Down, so that is your estimate and that is what you are receiving. I am on Option 2 as well but only get the 40/10 speeds, its because you probably asked for the unlimited Downloads option so its option 2. You are getting the 80/20 speeds by your wholesale checker by the 20MB Upload IP Profile but 27MB Down is the max your line will support.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Beginner
459 Views
Message 34 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

maybe a daft question but, can I get a line that supports higher speeds? If so how?

You see im use to having fast speeds and I have a big family, so when were all on the net its so slow!

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Distinguished Sage
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Message 35 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

only by moving nearer to your local street cabinet no other way
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Beginner
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Message 36 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

But I have moved nearer and the speeds are slower!!! Its got new wiring as its a brand new house. In my old house(which is on the same street across the road, I was getting around 60+ mb everyday......so im puzzled. One person suggested it maybe an old lead wire from the telephone pole to my house instead of a copper wire. Would this make a difference do you know?
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Distinguished Guru
449 Views
Message 37 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

Yes, copper is much better than lead.
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Beginner
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Message 38 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

Is it my responsability to replace the old lead wiring or is it bt`s and could this be the reason why its slower than across the road , do you know?.......................(cant wait for full fiber)
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Distinguished Guru
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Message 39 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

Well, Openreach own it and will replace it if it's broken, but the fact is your connection is performing bang on the estimate, so...
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If you found this post helpful, please click on the star on the left
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Beginner
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Message 40 of 54

Re: Infinity option 2 80/20 but only receiving 40/10

The thing thats annoying is the estimate on my contract is 59.1mb
so I wish they would of told me this before I moved in a property that cant acheive these speeds! And why I cant get them is beyond me as I live nearer to the exchange box!.....Think im gonna go on tele on dont get done get dom ha ha
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