Well, the chap who i struggled to understand yesterday when i phoned at about 6:30pm to report my HH4 issue, said he would phone me after they had monitored my line for 24 hours has failed to call me back this evening to see how my connection has been without anyone moving my hub or playing with the WAN connection.
I find the lack of customer support simply outrageous, why say they would phone me and then not bother?? Do they just expect me to waste the best part of an hour to go through the tedious process of explaining my issue all over again??
Do BT actually care about customer satisfaction??
Or have they got that many customers they dont care if they lose a few now and then.
My connection will have been fine for the past 24 hours but i can, by either simply moving the HH4 or by "wiggling" the WAN plug in the back of the HH4, disconnect my internet connection on demand.
