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Beginner
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Message 1 of 5

Infinity "dropping out"

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So I've had Infinity 2 since October, and it's been working fine for everything I need - internet browsing, HD streaming, BT sport viewing (via YouView box), and Spotify through my stereo (via Spotify Connect). That is, until about the middle of this week. 

 

BT Sport now drops out frequently, resukting in an IPC6023 error. Streaming to my desktop (over gigabit ethernet) drops out frequently. Spotfiy Connect drops out frequently. Speedtests however, don't show any issues - other than the Wholesale test occasionally delivering an "Error 2023".

 

HH5 has been rebooted, and 30-30-30 reset to no avail.

 

Can anyone shed any light on this for me? My external IP is 86.191.214.237 should that help diagnoses

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Distinguished Guru
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Message 2 of 5

Re: Infinity "dropping out"

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Is the Youview box connected over Ethernet, or over wifi, or Homeplugs?
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Beginner
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Message 3 of 5

Re: Infinity "dropping out"

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Ethernet, via a switch. Removing the switch from the path makes no difference.
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Distinguished Guru
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Message 4 of 5

Re: Infinity "dropping out"

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Sorry, what's a 30-30-30 reset?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Beginner
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Message 5 of 5

Re: Infinity "dropping out"

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Appears resolved - after switching the port on the HH, all back to normal.
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