This is my first post so here goes. Like most people I've been waiting for Infinity for a while now. I already know my exchange has been updated MYLOF, and that my street cabinet (CAB 15) hasnt been. My issue is that the rollout has completely passed by my estate. I've enclosed a map, my estate is boxed in red. All other areas on the map are eligible for Infinity.
I've tried to have a conversation with BT, but that was too painful to describe and resulted in a simple "it's not available in your area". We've even had the entire estate mail shot by BT to signup for Infinity. My estate is a new build, although I've lived on it for over 2 yrs so now that new.
Have we been simply skipped over?? Can anyone offer any suggestions or help?
hi this may explain a little more
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet. at activation of an exchange not all street cabs are enabled at that stage there is a phased roll out of street cabinets
Our availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
Not strictly true.
Im in a new build and have FTTP.
The whole estate was built with deep chambers which fit the splitters nicely, it does depend where you are in Milton Keynes, FTTP is only supplied from Bradwell Abbey (Fishermead) Exchange and serves roughly the South East Corner and over to Broughton & Broughton Gate (not fully covered yet). It's been around since 2003 in various trials. Walnut Tree & Kents Hill had a FTTP trial in 2002/3 which was withdrawn after the trial, this one looks like it will be going commercial as some CP's are now accepting orders from new customers.
John46 - I guess I'd have liked a modicum of support rather than just possibilities. I'm guessing phased rollout will be the answer. Was just weird that one estate was 'missed'. Thanks for your reply.