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Aspiring Contributor
992 Views
Message 21 of 137

Re: Infinity service issue?

Same issue here in South London (Gipsy Hill exchange).  I've got the ongoing evening speed drop issues, but normally solid speeds during the day.  Woke up this morning to sub 1mb speeds.

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Beginner
970 Views
Message 22 of 137

Re: Infinity service issue?

Has anyone tried contacting BT for an answer?

 

 

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Expert
953 Views
Message 23 of 137

Re: Infinity service issue?


@Chris_V wrote:

Same issue here in South London (Gipsy Hill exchange).  I've got the ongoing evening speed drop issues, but normally solid speeds during the day.  Woke up this morning to sub 1mb speeds.


a re accuring theme Chris,not all know they have problems,and this must be affecting a lot more people..day times are normally fine for me and most,but today is dispicable m8

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Aspiring Contributor
937 Views
Message 24 of 137

Re: Infinity service issue?

There is no point in contacting BT. All they will tell you is to reboot your modem and check that your cables are connect to the right socket. I have never experienced their support going beyond that.

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Newbie
905 Views
Message 25 of 137

Re: Infinity service issue?

Slow in E14 area as well with <1mb speeds. Trying to contact them but 20th in queue...

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Aspiring Contributor
892 Views
Message 26 of 137

Re: Infinity service issue?

Same problem here in Billericay (CM12). Thought it was my line again, but modem shows normal connection information. Swapped to BT Hub, still the same issues.

 

Hopefully it will be sorted soon. I want to watch F1 this afternoon!

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Aspiring Expert
885 Views
Message 27 of 137

Re: Infinity service issue?

BT will just go 'wholesale say everything is all fine' as per usual. Pretty fed up with BT , the left hand does not know what the right hand is doing!

Perhaps a mod can comment as we are all pretty displeased
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Aspiring Contributor
874 Views
Message 28 of 137

Re: Infinity service issue?

it seems the problem is all over they might be under going some maintenance or repair work

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Newbie
816 Views
Message 29 of 137

Re: Infinity service issue?

I doubt it. 1000ms is not problem over 🙂
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Contributor
803 Views
Message 30 of 137

Re: Infinity service issue?

speedtests are fine here in Penzance, but web pages are taking ages to load, and some not loading at all.

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