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Contributor
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Message 111 of 118

Re: Infinity speed drop

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That is crazy all these problem and they could not be bothered to reset the line i think i would have insisted they done it

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Aspiring Expert
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Message 112 of 118

Re: Infinity speed drop

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Well I received a call last night from an open reach person in Newcastle and they say they will monitor line for a few days then get back in touch.

 

Today In have had a call from the Mod from my case, he's also looking into what's happening.

 

From what the last 2 Engineers have said, a DLM reset can be done remotely by ISPs now so I suppose one could still be done if deemed necessary?

 

Im unsure it would make a difference anyways? The last reset didn't make any difference as I can tell??

 

Last week I was told there's a problem at exchange by open reach then the day after told there wasn't?? Was told it was a firmware issue on the homehub then it isnt? Line seems fine at least on my end.

 

Neighbour 2 doors down has just got infinity installed and is getting 74/20 

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Aspiring Expert
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Message 113 of 118

Re: Infinity speed drop

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Okay just got off with BT Mods who have been in contact with Open reach and apparently the maximum speed my line can now take is 60/20.

 

Okay so it isn't exactly slow but still below the originally indicated speeds and the previous several months at 76/20.

 

No reasons given for the drop in performance as all the test indicate my line is in great condition and apparently the network and other hardware in the system is fine, so its either an unacknowledged problem or simply a case of restricted performance somewhere?

 

Anyways thanks for all the help in trying to sort this problem out, hopefully there won't be any further drops in performance in future, though if there is it seems as though nothing can be done anyways lol.

 

Regards

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Sage
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Message 114 of 118

Re: Infinity speed drop

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Sounds like it could be crosstalk causing the issue.

 

When vectoring is finally introduced that would alleviate it.

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Aspiring Expert
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Message 115 of 118

Re: Infinity speed drop

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Well im back after what?.....4 days?   Smiley Very Happy  

 

Been like this all day, pings are stupidly high too around 50-100ms  (usually 20ms)

 

Out of the fire into the frying pan....thats what it feels like anyways lol

 

 

As usual the BT speed checker is adding a few extra MB on as well, since all other speed test wont get above 18mb/s 

 

 

download.png

 

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 36.14 Mbps
  
0 Mbps58.78 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 36.14 Mbps
 For your connection, the acceptable range of speedsis 47.02 Mbps-58.78 Mbps .
 Additional Information:
 IP Profile for your line is - 58.78 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 15.43 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 15.43Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41675306
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version:BT Hub 5A
5. DSL uptime:5 days, 06:37:44
6. Data rate:19999 / 60721
7. Maximum data rate:21843 / 60580
8. Noise margin:7.2 / 6.1
9. Line attenuation:18.4 / 14.3
10. Signal attenuation:18.5 / 14.3
11. Data sent/received:1.6 GB / 38.9 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
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Contributor
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Message 116 of 118

Re: Infinity speed drop

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Well, time to stop playing nice guy. BT has come bottom of 11 ISP's for customer satisfaction survey by consumer watchdog Which (Computer Active Mag). Sooo Ofcom and BBC Watchdog here we come.

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Aspiring Expert
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Message 117 of 118

Re: Infinity speed drop

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You guys honestly have nothing to be complaining about, im on up to 80mb down but during peak times getting 1-4mb down!!

Would love to be getting 35mb during peak times lol
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Moderator
Moderator
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Message 118 of 118
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Re: Infinity speed drop

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