That is crazy all these problem and they could not be bothered to reset the line i think i would have insisted they done it
Well I received a call last night from an open reach person in Newcastle and they say they will monitor line for a few days then get back in touch.
Today In have had a call from the Mod from my case, he's also looking into what's happening.
From what the last 2 Engineers have said, a DLM reset can be done remotely by ISPs now so I suppose one could still be done if deemed necessary?
Im unsure it would make a difference anyways? The last reset didn't make any difference as I can tell??
Last week I was told there's a problem at exchange by open reach then the day after told there wasn't?? Was told it was a firmware issue on the homehub then it isnt? Line seems fine at least on my end.
Neighbour 2 doors down has just got infinity installed and is getting 74/20
Okay just got off with BT Mods who have been in contact with Open reach and apparently the maximum speed my line can now take is 60/20.
Okay so it isn't exactly slow but still below the originally indicated speeds and the previous several months at 76/20.
No reasons given for the drop in performance as all the test indicate my line is in great condition and apparently the network and other hardware in the system is fine, so its either an unacknowledged problem or simply a case of restricted performance somewhere?
Anyways thanks for all the help in trying to sort this problem out, hopefully there won't be any further drops in performance in future, though if there is it seems as though nothing can be done anyways lol.
Sounds like it could be crosstalk causing the issue.
When vectoring is finally introduced that would alleviate it.
Well im back after what?.....4 days?
Been like this all day, pings are stupidly high too around 50-100ms (usually 20ms)
Out of the fire into the frying pan....thats what it feels like anyways lol
As usual the BT speed checker is adding a few extra MB on as well, since all other speed test wont get above 18mb/s
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ41675306|
|3. Firmware version:||Software version 22.214.171.124.83.8.204 (Type A) Last updated 21/01/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||5 days, 06:37:44|
|6. Data rate:||19999 / 60721|
|7. Maximum data rate:||21843 / 60580|
|8. Noise margin:||7.2 / 6.1|
|9. Line attenuation:||18.4 / 14.3|
|10. Signal attenuation:||18.5 / 14.3|
|11. Data sent/received:||1.6 GB / 38.9 GB|
|12. Broadband username:||firstname.lastname@example.org|
|13. BT Wi-fi:||Yes|
Well, time to stop playing nice guy. BT has come bottom of 11 ISP's for customer satisfaction survey by consumer watchdog Which (Computer Active Mag). Sooo Ofcom and BBC Watchdog here we come.