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sproey
Contributor
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Message 1 of 11

Infinity speed fluctuating dramatically?

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Hi,

 

Can somebody please help?

 

My broadband speed is all over the place, i am supposed to be on Infinity 2 and just lately(last couple of days), it has been anything but.

 

The speeds range from 16 mb to 69mb but do not stay constant, i used to have a steady download speed of 79mb when this was installed in October and to be fair, the connection has been flawless and stayed the same up untill the last couple of weeks.

 

I would appreciate a prompt response to this please, as this has been the "light at the end of the tunne" with regard to all the issues i have had after transfering from Sky in October. This has been the ONLY thing that has worked as it should.

 

Regards

 

Robert Sproson

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legitimise_sailing
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Message 2 of 11

Re: Infinity speed fluctuating dramatically?

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Are you connected to the Homehub over wifi or using ethernet?
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sproey
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Message 3 of 11

Re: Infinity speed fluctuating dramatically?

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Hi,

 

Thanks for the reply, i am connected via ethernet cable. I have reset the hub, powered off and on and run the BTW Performance tests

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legitimise_sailing
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Message 4 of 11

Re: Infinity speed fluctuating dramatically?

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Do you have another PC to confirm the problem is not your PC.
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sproey
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Message 5 of 11

Re: Infinity speed fluctuating dramatically?

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Yes, and tried and still the same unfortunately
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legitimise_sailing
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Message 6 of 11

Re: Infinity speed fluctuating dramatically?

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Have you tried different speedtesters to rule out the BT performance test?

http://www.thinkbroadband.com/speedtest.html

http://www.speedtest.net
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sproey
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Message 7 of 11

Re: Infinity speed fluctuating dramatically?

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Hi ,

 

Yes before - just retried BT and speed is now back up for the moment - it is fluctuating quite alarmingly. Suppose i will just have to suck and see for a while, i have sent a complaint in via the contact us on the BT web page- don't know if that will prompt an investigation or if this is just temporary? With having such a fantastic speed normally, i don't tend to notice the variations, until it is very aparent(very slow page opening) and it could have been fluctuating from install.

 

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legitimise_sailing
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Message 8 of 11

Re: Infinity speed fluctuating dramatically?

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What Homehub are you using?
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sproey
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Message 9 of 11

Re: Infinity speed fluctuating dramatically?

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Hi,

 

Home hub 4

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legitimise_sailing
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Message 10 of 11

Re: Infinity speed fluctuating dramatically?

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Oh, that's lucky. You can try connecting the modem directly to the PC to rule out the Homehub as the problem, as described here https://community.bt.com/t5/BT-Infinity-Speed-Connection/No-Connection-only-orange-light/m-p/1164618...
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