Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

[Boudges]

connecting to the test socket eliminates any problems that could be caused by extension wiring in your home

[gg30340]

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@Boudges wrote:

connecting to the test socket eliminates any problems that could be caused by extension wiring in your home

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... assuming that the extensions are disconnected when you remove the face plate and that they have not been star wired. To be sure check the extensions for a dial tone when you connect to the master socket. There should not be any tone.

[Boudges]

ah yes! "internal wiring" would have been better. Sorry 

[gazamataz]

Product name:

BT Hub 6A

Serial number:

+084319+NQ62052623

Firmware version:

SG4B1000223E

Firmware updated:

24-Nov-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 22 Hours 0 Minutes 10 Seconds

Data rate:

3.35 kbps / 25.56 kbps

Maximum data rate:

3352 / 26795

Noise margin:

6 / 6.5

Line attenuation:

25.5

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

3780 MB Uploaded / 2278 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-G7M2

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-G7M2

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:10:52:41

Software variant:

-

Boot loader:

7.33.1

[Webby]

You need an engineer visit.

[gazamataz]

Can you elaborate  ?  do you think a Mod will pick this up and arrange  ???

[licquorice]

No, you need to report a fault on 0800 111 4567

[gazamataz]

Thanks but what exactly from the stats indicates to you that there is a fault,  would be useful to know for the future.

[Webby]

The max rate is below the mininum expected speed for yor line