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aczarkowski
Aspiring Contributor
350 Views
Message 1 of 5

Infinity speed issues in Colindale area

Hi,

 

I am having infinity speed issue for over almost a couple of weeks now. I spoke already to bt customer support and the issue was escalated to network engineer. I got a phone call from bt last Friday and I was told that they could not find any issues on my line. The service went to normal for a day but today is everything slow again. I was normally getting almosy 60Mb/s but today I can barelly get 7Mb/s.

 

Is there anyone in Colindale area who is having similar issues?

 

Regards,

 

Andrzej

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
349 Views
Message 2 of 5

Re: Infinity speed issues in Colindale area

Have you checked the BT status page for problems in your area

 

http://btbusiness.custhelp.com/app/service_status/

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aczarkowski
Aspiring Contributor
347 Views
Message 3 of 5

Re: Infinity speed issues in Colindale area

Hi,

 

I did that. It says that Kingsbury area is affected with dialing codes 0203 & 0208 (mine). My exchange is Colindale, which is not that far from Kingsbury. Would Kingsbury be affecting my area then?

 

Regards,

 

Andrzej

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gg30340
Distinguished Sage
Distinguished Sage
343 Views
Message 4 of 5

Re: Infinity speed issues in Colindale area

I am not sure of the workings of the exchanges but I would suspect that if it is giving your dialling code then your exchange will be connected in some way.

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aczarkowski
Aspiring Contributor
335 Views
Message 5 of 5

Re: Infinity speed issues in Colindale area

So it looks like for the moment the best it is to monitor their status page and wait once the issue in Kingsbury area is resolved.

 

Cheers,

 

Andrzej

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