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Aspiring Contributor
519 Views
Message 1 of 13

Infinity speed reduced by about half what it was

Hi all

 

Download speed on our Infinity line was about 15M a month or so ago, but has now dropped to 8.5M. I'm hoping that a mod will see this & take appropriate action.

 

Chris

 

speedtest.jpg

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12 REPLIES 12
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Distinguished Sage
Distinguished Sage
515 Views
Message 2 of 13

Re: Infinity speed reduced by about half what it was

Are you sure you are on Infinty. It looks like it is ADSL. Infinity has an up profile of either 10 Mbps or 20 Mbps and your is onlt 2 Mbps.

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Aspiring Contributor
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Message 3 of 13

Re: Infinity speed reduced by about half what it was

Quite sure, thanks. We never got better than 1.5M down with ADSL.
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Expert
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Message 4 of 13

Re: Infinity speed reduced by about half what it was

the 20gb per month package has an upload speed of up tp 2mbps so it looks like they are on infinity1 with 20gb per month usage allowance

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Aspiring Contributor
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Message 5 of 13

Re: Infinity speed reduced by about half what it was

 
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Aspiring Contributor
504 Views
Message 6 of 13

Re: Infinity speed reduced by about half what it was

We had a 40Gb limit initially, but upgraded to unlimited 18months ago.
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Expert
496 Views
Message 7 of 13

Re: Infinity speed reduced by about half what it was

ah ok it used to be 40gb per month but was changed to 20 in january, it looks like your upload speed has not been increased to reflect the unlimited package

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Aspiring Contributor
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Message 8 of 13

Re: Infinity speed reduced by about half what it was

Still hoping a mod might step in... no improvement as yet
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Aspiring Expert
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Message 9 of 13

Re: Infinity speed reduced by about half what it was

'Are you sure you are on Infinty. It looks like it is ADSL. Infinity has an up profile of either 10 Mbps or 20 Mbps and your is onlt 2 Mbps.'

Infinity Option 1 comes with an option of 40/10 or a 40/2.
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Aspiring Contributor
367 Views
Message 10 of 13

Further drop in speed - MOD please help

After a very flaky halfhour or so, the latest speed test show a further drop in max acheivable speed to 7.64 Mbps (image attached). I really need someone to take a look at this.

speedtest2.jpg

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