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proterra
Contributor
380 Views
Message 1 of 3

Infinity speed update, what a joke

When the free upgrade  came out I signed up for it. I never received a email confirming my order & when I rang I was givena VOL number. however that number is not accepted on the web page so 3 weeks alter I am no further forward despite ringing customer servives 3 or 4 times. enquiries on line also go unansweredWhere can I get to speak to someone in this country to sort it out please.

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2 REPLIES 2
Guru
365 Views
Message 2 of 3

Re: Infinity speed update, what a joke

Have you tried 0800 800 150? Or from here, http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280
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Saibhy
Contributor
358 Views
Message 3 of 3

Re: Infinity speed update, what a joke

lol you have be trolled by bt with this face:

 

toll.jpg

 

just the way i have been. getting 18mb download, 9.5mb upload. when i was quoted this:

 

bt upgrade 2.png

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