Infinity speed

[Faberge1]

Good evening, just a quick question. 

A about a Month ago I had infinity installed and was getting a down load speed of around 35 Mbps, however, now I'm only getting 3 Mbps, Can anyone explain this? I have tried all the basic stuff like disconnecting the router etc. It just seems to be getting worse! Any advice would be appreciated.

Many Thanks. 

[Ratty2012]

Do you keep turning off the home hub and modem?

[Faberge1]

No, it seems to be getting slower and slower!

[Ratty2012]

Please could you do a speedtest : http://www.speedtester.bt.com/

Then post the results including your download and upload profiles.

[Faberge1]

Ok thanks, ill check that out tomorrow and post the results.

Thanks for your help!

[sjtp]

Also, please let us know if you are using a wired connection to the HomeHub, or a wireless one.

[Faberge1]

Ok the test results were as follows

Down load speed, 24.01 mbps

Up load speed 8.1 mbps

Ping 29.5 ms

I was connected to web using cat 5 cable, huge difference from last night, I was seeing speeds as low as 3 mbps down load speed!

And ideas?

[pippincp]

We need you to do the ADSL/FTTC speedtest given in the link above (and below) to get your IP profiles.

Are you now saying last night was a wireless connection when you only got 3Mbps?

[Faberge1]

Hi there, I couldn't conduct that test, basically I kept getting an error message! Not sure why? It would run for a while and then error message!

i'll try again at the weekend, should it just run when you press start?

many thanks

[ryant704]

Hi, 

Try this one http://www.speedtest.btwholesale.com/

You will need to go on further diagnostics, if that doesn't work try the one below.

http://windows.mouselike.org/be/?DoAction=BrasChecker