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Faberge1
Beginner
564 Views
Message 1 of 10

Infinity speed

Good evening, just a quick question. 

 

A about a Month ago I had infinity installed and was getting a down load speed of around 35 Mbps, however, now I'm only getting 3 Mbps, Can anyone explain this? I have tried all the basic stuff like disconnecting the router etc. It just seems to be getting worse! Any advice would be appreciated.

 

Many Thanks. 

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9 REPLIES 9
Ratty2012
Recognised Expert
562 Views
Message 2 of 10

Re: Infinity speed

Do you keep turning off the home hub and modem?

Faberge1
Beginner
560 Views
Message 3 of 10

Re: Infinity speed

No, it seems to be getting slower and slower!

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Ratty2012
Recognised Expert
554 Views
Message 4 of 10

Re: Infinity speed

Please could you do a speedtest : http://www.speedtester.bt.com/

 

Then post the results including your download and upload profiles.

Faberge1
Beginner
550 Views
Message 5 of 10

Re: Infinity speed

Ok thanks, ill check that out tomorrow and post the results.

 

Thanks for your help!

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sjtp
Guru
525 Views
Message 6 of 10

Re: Infinity speed

Also, please let us know if you are using a wired connection to the HomeHub, or a wireless one.

Faberge1
Beginner
498 Views
Message 7 of 10

Re: Infinity speed

Ok the test results were as follows

 

Down load speed, 24.01 mbps

 

Up load speed 8.1 mbps

 

Ping 29.5 ms

 

I was connected to web using cat 5 cable, huge difference from last night, I was seeing speeds as low as 3 mbps down load speed!

 

And ideas?

 

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pippincp
Sage
484 Views
Message 8 of 10

Re: Infinity speed

We need you to do the ADSL/FTTC speedtest given in the link above (and below) to get your IP profiles.

 

Are you now saying last night was a wireless connection when you only got 3Mbps?

Faberge1
Beginner
476 Views
Message 9 of 10

Re: Infinity speed

Hi there, I couldn't conduct that test, basically I kept getting an error message! Not sure why? It would run for a while and then error message!

 

i'll try again at the weekend, should it just run when you press start?

 

many thanks

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ryant704
Guru
473 Views
Message 10 of 10

Re: Infinity speed

Hi, 

 

Try this one http://www.speedtest.btwholesale.com/

 

You will need to go on further diagnostics, if that doesn't work try the one below.

 

http://windows.mouselike.org/be/?DoAction=BrasChecker

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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