cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
754 Views
Message 1 of 21

Infinity speeds very slow during peak times recently.

Go to solution

Hi, 

 

Firstly, I apologise for making another thread on this issue as there appears to be a few and I'm not alone. I wasn't sure what thread to post in so just made my own and perhaps it could be merged or whatever.

 

In the last week or so my infinity connection during 7-11.30pm has been running at around 2-5Mbps, a constant speed dip during this time every evening. It runs normal outwith these hours, I have already contacted BT, they claimed to have fixed it but they definitely haven't. I have raised the issue with them again.

 

From checking the recent threads it doesn't appear to just be limited to my connection or exchange. I was just wondering if anyone had any more information about this?

 

Thanks, David.

0 Ratings
20 REPLIES 20
Highlighted
Distinguished Sage
745 Views
Message 2 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution
The problem is outside BT Retails control your provider it is dealt with by BT Wholesale on behalf of all providers of which BT Retail is just one this problem happens from time to time in most exchange areas and the time taken to fix depends on the complexity of the fix needed
0 Ratings
Highlighted
Contributor
706 Views
Message 3 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

OK thank you for your response.

 

Just updating to say I've tested the connection again just now and it's running at 3-5Mbps. Last night after midnight it was normal and this afternoon as well. This has been happening for about a week or so between 7-12 every night. I don't remember having an issue like this before.

 

Is this something an engineer can come out and fix at the exchange? Or do I have just have to wait for BT to do something about it, the lack of information directly from them is a bit annoying. Thank you.

 

 

0 Ratings
Highlighted
Moderator
Moderator
695 Views
Message 4 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

@DF11 Sorry about that, it does sound like this could be a congestion issue. Can you run a speed test and post the results along with your router stats? Instructions on how to do this can be found on this guide

0 Ratings
Highlighted
Distinguished Sage
694 Views
Message 5 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution
no an Openreach engineer cannot fix this one this is specialist work dealt with by BT Wholesale BT retail your provider do not get this sort of information on the help lines
0 Ratings
Highlighted
Contributor
684 Views
Message 6 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

Hi @NeilO, thank you for the response. I will do that now. Normally when I run this test I get 24Mbps, which isn't a great speed I know but it is all my line is capbale of with infinity and it usually steady at around 22-24Mbps 24/7. In the last week when running the speed test at peak times, this is the speed I'm getting below.

 

bt speed test.png

bt router stats.png

 

0 Ratings
Highlighted
Contributor
671 Views
Message 7 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

posted about this the other night around the same time as now seems like the network just grinds to a halt around this time.

 

Currently lucky if i can get 1MB/s kind annoying since this is the exact time i watch streams on Twitch =/

0 Ratings
Highlighted
Contributor
639 Views
Message 8 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

Just updating to say the same again tonight. I am testing the connection in the morning or afternoon and it is fine. When testing at this time, the speed is down to 3-5Mbps. 

0 Ratings
Highlighted
Contributor
636 Views
Message 9 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution

yep my speed has gone to basically nothing again getting about 800kb

 

0 Ratings
Highlighted
Distinguished Sage
629 Views
Message 10 of 21

Re: Infinity speeds very slow during peak times recently.

Go to solution
you need to post the further diagnostic's part of the speedtest night and morning for comparison and post the results back here
0 Ratings