I will post it tomorrow morning or afternoon when the connection is back to normal. I have already posted the evening speed test and it shows what speed I am getting. I have tested it every day and I can tell you I get 22-24Mbps normally and 3-5Mbps during the evening congestion issue.
OK I have taken a speed test now just after 1am, this is what my speed is normally.
And this is what my speed is during peak time in the last week or two (test taken at 8-9pm). I haven't had this kind of issue before.
I have tried 2 different Homehub 5's and a Netgear router I have (I only ever have one hub 5 connected usually) and the issue is still the same with each. It's almost certainly some kind of congestion issue. It's very inconvenient given that it is happening between 7-12 every night.
it is 100% congestion i have the same issue started at about 8/8:30 and finished at about 11:30/midnight been the same all week.
Or there is throttling.
Same again tonight, it starts around this time and gets progressively slower until it hits 3-4Mbps at around 9pm. It doesn't return to full speed until after midnight.
I understand this is a congestion issue and I just need to wait for a solution but it doesn't make it any less annoying. I have been fairly patient with this so far and it has nearly been 2 weeks.
I noticed the internet went down for a moment earlier today and I thought at the time they may have implemented something to address this issue. I am testing the connection now and getting normal speeds. I will monitor it over the next few hours and evenings and see how it goes.
RichRolls - I appreciate the reply but I don't think that was the issue here, thanks though.
It appears like the congestion issue has been resolved. Since Saturday I haven't had any speed drops during peak time, I am testing it now and it's all good. I will test it again about 9-10pm and post back to say but I believe it will be OK.
While I am relieved that the issue seems to have been fixed, I am still a little perplexed that it went on for so long and that there was zero communication to the customer about it. During this time the customer was made to go through loops and was generally getting the brunt end of things.
Thanks for the replies and I will post back later and see how everything is and perhaps you could mark this as resolved. I will be checking the connection at peak times throughout the week as well.