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Weavus
Beginner
476 Views
Message 1 of 4

Infinity street cabinet 5 meters from house but cannot get Infinity!?!

The infinity cabinet is 5 meters away from my property (and is active, and has been for over a year) but the infinity checker still says I cannot get infinity. 

 

Is it possible to check if this is a mistake in the database or there is any way to change my line so I can get infinity? My postcode is E3 2QN.

 

They have even stuck a big "Infinity Is Here!" sticker on the cabinet now to rub it it...

 

Thanks

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3 REPLIES 3
Webby
Distinguished Sage
466 Views
Message 2 of 4

Re: Infinity street cabinet 5 meters from house but cannot get Infinity!?!

Contact the moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Weavus
Beginner
390 Views
Message 3 of 4

Re: Infinity street cabinet 5 meters from house but cannot get Infinity!?!

Thanks... but how do I do that.. do I need to private message someone in particular? Or is there some other way of doing it?
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john46
Distinguished Sage
360 Views
Message 4 of 4

Re: Infinity street cabinet 5 meters from house but cannot get Infinity!?!

I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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