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Newbie
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Message 1 of 2

Infinity wired connection error 651

im new to infinity (only two weeks) - just had to have my hub replaced as first one damaged by lightning storm.  SEcond one working fine wirelessly but cant get my wired connection to desktop to work.  On getting first hub i cant rememeber windows doing anything other tahn spiottingteh connection and using it straight away - this time in my windows conenction I have a a message that "connections are available" but if I try to create a new connection it is asking for a user name and pass.  support suggested my name@btbroadband.com plus bt as password.  I dont understand this the only user/pass i have for bt is for mybt on website  - any ideas??

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Infinity wired connection error 651

You should not need to set up a new connection. You should be able to just plug in the Ethernet cable to the computer and it should work.

 

With the Ethernet cable plugged in what is showing when you go to Start > Control Panel > Network & Sharing

 

and what is showing when you go onto click "Change Adaptor Settings"

 

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