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Beginner
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Message 1 of 4

Infinity wireless connection suddenly VERY slow

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I have an unusual wifi problem regarding Infinity on a HomeHub 3...

Until 10 days ago everything was fine. My HomeHub 3 is in my upstairs office and connected to my main PC with an ethernet cable... 

Suddenly my wifi dropped from 30+ mbps to 1mbps, and there it has stayed. It's the same on my wife's laptop & her Nokia 820 Windows 8 phone... 

It's also the same on my HTC One phone, but here is the unusual bit - my friend has an identical HTC One but when he comes round he gets the 30mbps I was getting 10 days ago! We can sit the phones side by side running the same speed checker app & I get 1mbps while he gets 30... 

I've never had a problem before, nothing has changed, I'm still getting 30+mbps on my PC... 

HELP... It's driving us crazy! 

Thanks for your time 

Tony
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Infinity wireless connection suddenly VERY slow

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This page may help.

Wireless problems and things you can try, to resolve them

 

A wireless channel change would be the first thing I would suggest.

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Infinity wireless connection suddenly VERY slow

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Try this, it may help. Carry out a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. On your devices, "forget" the homehub connection and restart your devices and remake the connection to your homehub. This often sorts out wireless problems with the homehub.

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Beginner
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Message 4 of 4

Re: Infinity wireless connection suddenly VERY slow

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Thank you so much gg, this has been bothering us for nearly a fortnight...

We had tried this method before but hadn't been told to switch off our wireless devices first...

Everything is back to normal, 30+ dl and 7+ ul

Once again thanks for your help

Tony
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