On the 24th April I went from Infinity (36MB) to Infinity2 (36MB) these speeds were taken wired from the BT Beta speedtester, now MY BT shows my speed as upto 38MB and this has never changed and the IP profile when I use the old BT speedtest is set at 38MB.
Now I've had numerous calls to various parts of the world and numerous emails and during the first 10 days was told my speed would fluctuate but it never did. I eventually was passed to tier2 technical who told me the fault was at my exchange but gives us a few hours and we'll get back to you sadly that didn't happen, so when I called them surprisingly the fault was at my end so an engineer visited today and told me everything is perfect at my end. He did a speed check at the modem and registered 42MB a little short of the estimated 53MB.
Now I wouldn't say I'm complaining about the actual speed I'd just like to know why no matter where I check my profile (My BT or the speedtest) it still only says upto 38MB and no where near the estimated 53MB and why oh why did I have to sign up for another 18 months to receive no difference at all.
Now one thing in my favour is samknows and ofcom have emailed offering the chance to help them check broadband speeds, wonder if when I receive their little box that's checks and reports speeds back to them if BT will sort out my little issue.
Any advice greatly appreciated in helping me understand my problem.
Hi and welcome to the forum, could you run a speedtest here and post results, http://www.speedtester.bt.com. Run this test via ethernet cable.
Would like to take a look at your profiles.
Join the club mate, plenty of people on here wishing they hadn't bothered with the upgrade as things get worse rather than better...
Download speed 7MB OUCH
IP Profile 38.11 MB
Upload 5.63 MB
Upload profile 20MB
these were taken on the link you sent
and from the beta site
hope this helps sort my issues
I have just had an engineer call today after complaining about speeds since upgrading to Infinity 2. His reading to the exchange was 49 and 20 upload. I have just used the BT tester and got a reading of 20 and 4 upload.
His advice was that my line was fine and not to take too much notice of speed test results online because they are not that accurate????
What i find confusing is, when I was on the 40 package I always got around 37 and 8 upload which I thought was quite good, so when I saw the infinity2 speed, I thought that will do me. So like everyone else I renewed my contract expecting to get at least 62 download and 18 upload on my line which was shown against my telephone number.
So now what do I do? if the engineer has done his test and says it is OK with the readings he is getting, do I just accept that?
Don't think it's a case of do we accept it....shouldn't need to accept anything short of what was intimated when we all signed up....there must be some degree of truth in the estimates we all received and signed up for 18 months on the hope of getting.....but we must remember and it may shock some that a large multinational company tells a little porky to get the masses excited about a product and keeps us all coming back for more of the same. LOL
Blimey India have phoned and are concerned that I am still not getting the results that I should be getting, it's still ongoing even though the engineer said all was ok. India also said that because these higher speeds are new, they are investigating as to why so many customers are complaining about not getting the higher speeds. I must say India Tech. are bending over backwards trying to help.