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miked1963
Contributor
1,095 Views
Message 1 of 36

Infnity speed/connection issues

Hi all 

Had infinity installed back in November, after a few issue s everything seemed resolved I/P and max speed used to vary between 45/47. speeds used to vary wirelesly between 42/49. now since the end of Feb its all over the place. speeds go as low as 10 and go up to about 41. The I/P and max speed have also dropped to about 40/41.

Also the wireless connection some evenings can be impossable to use, (nothings changed) Have been in touch with BT,

they have run tests but have come up with nothing. 

Mike

FAQ

 

 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results
 

http://www.speedtest.net/my-result/3391061710

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35 REPLIES 35
miked1963
Contributor
1,063 Views
Message 2 of 36

Re: Infnity speed/connection issues

Managed to get a half decent test this morning, but  still not as good as it was

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 42.33 Mbps
  
0 Mbps42.63 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 42.33 Mbps
 For your connection, the acceptable range of speedsis 34.11 Mbps-42.63 Mbps .
 Additional Information:
 IP Profile for your line is - 42.63 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 5.26 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 5.26Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding 

.

and its up and down all the time.

 

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miked1963
Contributor
1,023 Views
Message 3 of 36

Re: Infnity speed/connection issues

Any one ?

 

Mike

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badmonk
Aspiring Contributor
1,004 Views
Message 4 of 36

Re: Infnity speed/connection issues

might be silly asking this but is your hub set to smart wireless? because i found when its looking for best channel sometimes it can throw you onto a busy channel by mistake or just keep hopping between channels and this kinda makes the connection unstable.

 

i set mine to a certain channel and seems to be much better 🙂

for eg 2.4ghz to channel 11 and 5ghz to channel 48, these are just examples of course

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badmonk
Aspiring Contributor
1,001 Views
Message 5 of 36

Re: Infnity speed/connection issues

also those speeds are only a couple mbps difference here and there so i wouldn't worry about it, but re it being up and down i would try not using smart wireless and see if that helps 🙂
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miked1963
Contributor
963 Views
Message 6 of 36

Re: Infnity speed/connection issues

No it is set to channel 1 most houses in my street seem to be on it, but no other channel seems to work very well, there was no issue until the end of Feb, it was really stable, between 42/49 wireless or Ethernet, I was talking to one of the stage two team this morning and she thinks there could be an issue with the install as there is no Cable going to the internet part of the master socket it piggybacks off an old BT phone extension splitter, so in other words both the phone and the internet cable go in to the phone part of the master socket.

 

Mike

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Keith_Beddoe
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Message 7 of 36

Re: Infnity speed/connection issues

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miked1963
Contributor
945 Views
Message 8 of 36

Re: Infnity speed/connection issues

Sorry it won't let me access it says its a private website.

 

Mike

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miked1963
Contributor
925 Views
Message 9 of 36

Re: Infnity speed/connection issues

Hi again.

Its the RJ11 connector I don't have. Just the twin pair in to the back of a two way phone splitter. Don't know if this would cause the problem or not as its been working very well for quite a while.

Can't access the links you sent me. Thanks for trying though.

 

Mike

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
893 Views
Message 10 of 36

Re: Infnity speed/connection issues


@miked1963 wrote:

Sorry it won't let me access it says its a private website.

 

Mike


You have to be connected to BT Broadband to use my website.

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