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miked1963
Contributor
461 Views
Message 21 of 36

Re: Infnity speed/connection issues

This test was the second one the first one I coudlnt post for some reson it had an invalid html

Last week after the reset the speed was between 45/49 wired or wireless, as you can see its now all over the place.

 

Mike

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pippincp
Sage
453 Views
Message 22 of 36

Re: Infnity speed/connection issues

Have you tried booting your pc in safe mode with networking and running a test that way just to rule out something that may be running in normal mode?

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miked1963
Contributor
437 Views
Message 23 of 36

Re: Infnity speed/connection issues

nd Performance Test

Broadband Speed Test Results

 

 Can't seem to paste speed but its backup to 42 now with hub connected I'm getting confused now,
It's not just this laptop it's happening on its ipad , kindle and other devices too when they are connected.
 
Mike
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gg30340
Distinguished Sage
Distinguished Sage
432 Views
Message 24 of 36

Re: Infnity speed/connection issues

As I have already said, if it is just your speeds fluctuating you should try leaving things alone for a day or two to see if they settle down after the modem/hub reset.

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miked1963
Contributor
421 Views
Message 25 of 36

Re: Infnity speed/connection issues

Yes think I'll have to give it aweek or two and see what happens, a shame though as everything was fantastic for a while after the rest, clutching at straws I know but could the problem be the modem.

Cheers.

 

Mike.

 

 

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gg30340
Distinguished Sage
Distinguished Sage
413 Views
Message 26 of 36

Re: Infnity speed/connection issues

I suppose there could be a problem with it but until things have settled down it would be difficult to tell. If DLM is re-adjusting your line it would continue doing that even if you changed the modem and could in fact see the disconecting of the modem to fit the new one as a fault and lower the speeds even further.

 

 

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miked1963
Contributor
390 Views
Message 27 of 36

Re: Infnity speed/connection issues

I think it looks like I may have to settle for 40/42 and not the45/49 I get after a DLM reset, there's obviously a problem somewhere but because it doesnt show anything at BTs end they are not interested

 

Mike

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miked1963
Contributor
373 Views
Message 28 of 36

Re: Infnity speed/connection issues

Hi all again,

I had a phone call this morning from BT, they are sending out another engineer Wednesday about an intermittent fault with my infinity connection, the thing is, I think a few people on here seem to know more than they do, so what questions should I ask him and what things should I ask him to check ?.

 

Mike.

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miked1963
Contributor
339 Views
Message 29 of 36

Re: Infnity speed/connection issues

Hi all again.

The engineer came out again wednesday, He said that the old ADSL equipment was still connected  back at the exchange and that was what was causing the problem. He said he woldnt be able to do alift and shift, but doing the work at the exchange would proberly sort the problem. He also said to connect back up my home hub 5 as its a better hub,

any way five days later  and the speeds dropped again.

But as the hub 5 is now connected  I do have some stats, if some one can please take a look at them for me it would be much appriciated. Many thanks in advance.

 

Mike

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miked1963
Contributor
322 Views
Message 30 of 36

Re: Infnity speed/connection issues

 

1. Product name:BT Home Hub
2. Serial number:+068342+NQ34253496
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/04/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 01:39:23
6. Data rate:5251 / 45329
7. Maximum data rate:5423 / 52307
8. Noise margin:6.2 / 5.9
9. Line attenuation:0.0 / 22.7
10. Signal attenuation:0.0 / 20.9
11. Data sent/received:43.9 MB / 282.2 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:TheDelvos@bt
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:BTWiFi-with-FON
19. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:None
21. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID: 
23. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
24. 2.4 GHz Wireless security:None
25. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:Auto-BTWiFi
27. 2.4 GHz Wireless connections:Disabled
28. 2.4 GHz Wireless security:None
29. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID: 
31. 2.4 GHz Wireless connections:Disabled
32. 2.4 GHz Wireless security:

None

 

sorry evert one helps if I post the stats doesnt it lol

 

Mike

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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