Hello to all,
Joined BT Total BB on 8th March. told max speed I could expect 17 Mb. which would not be achieved for 10 days.
Had problem 11th March with no connection, Engineer came Tues 15th and changed hube (bt hub 2) as original faulty.
checked speed each day after and it varied between 1.4 and 1.7 Mb.
Today rang BB Helpline on phone for 53 mins speaking (or trying to) a foreign gentleman who was as thick as a post and not getting anywhere. After many breaks checking this and that told
first that the maximum line spped on my line was 4Mb so my 1.7 Mb was not that bad.
As my exchange (Tunbridge Wells) was fibre optic why did I not go for Infinity.
Accordind to BT Sales and Line speed checker max on my line was 17Mb,
My Exchange was Elland, West Yorkshire (01422) not Tunbridge Wells (01892), and was not due for fibre optic until May 2012 so not able or wish to go for infinity as 17Mb was fine for me.
When informed that I had had a new hub replied that my 10 day period statred again and there was nothing he could do untill this was complete so would I call back after 28th March.
I understood that the 10 days were for line performance checks so what difference does a new hub make?
My BT speed check shows:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1432 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Your DSL Connection Rate :2270 Kbps(DOWN-STREAM), 1106 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.14:14.54:82.37 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
0 Kbps 1106 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 817 Kbps
Upstream Rate IP profile on your line is - 1106 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Any comments / suggestions please ?
Solved! Go to Solution.
welcome to the forum.
Bt will not normally do anything about your connection during the 10 training period.
if you want you can post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
with your attenuation of 22 I would hope for a connection of 17/19mb as shown here http://www.kitz.co.uk/adsl/max_speed_calc.php
Have you been resetting the router or has the router been resetting on it;s own just connection time is only 58 minutes
well staying connected is best but as you have an extension socket it may be better connection if you were connected to the test socket. This eliminates and possible noise probles due to your internal extension wiring
Thanks but this was checked by BT engineer and internal wiring ok.
Do you know if a new 10 day period starts on a hub change?
the BT engineer is checking that your line and extension are working not that there is no noise on your line/extension
changing router will not normally start a new 10 training period - usually need an engineer request to get your line back into training
your connection has reset and looks good. Your profile of 1750 is still set from your previous low speed but just stay connected 24/7 and that will rise to match your speed - could take 3/5 days but could be sooner