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kaybee327
Aspiring Contributor
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Message 1 of 15

Information requested re 10 day stabilisation

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Hello to all,

 

Joined BT Total BB on 8th March. told max speed I could expect 17 Mb. which would not be achieved for 10 days.

 

Had problem 11th March with no connection, Engineer came Tues 15th and changed hube (bt hub 2) as original faulty.

 

checked speed each day after and it varied between 1.4 and 1.7 Mb.

 

Today rang BB Helpline on phone for 53 mins speaking (or trying to) a foreign gentleman who was as thick as a post and not getting anywhere. After many breaks checking this and that told

 

 first that the maximum line spped on my line was 4Mb so my 1.7 Mb was not that bad.

 

As my exchange (Tunbridge Wells) was fibre optic why did I not go for Infinity.

 

My Answer

 

Accordind to BT Sales and Line speed checker max on my line was 17Mb,

 

My Exchange was Elland, West Yorkshire (01422) not Tunbridge Wells (01892), and was not due for fibre optic until May 2012 so not able or wish to go for infinity as 17Mb was fine for me.

 

When informed that I had had a new hub replied that my 10 day period statred again and there was nothing he could do untill this was complete so would I call back after 28th March.

 

I understood that the 10 days were for line performance checks so what difference does a new hub make?

 

My BT speed check shows:

 

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download Speed
 1432 Kbps
  
0 Kbps 2000 Kbps
Max Achievable Speed

 Download speedachieved during the test was - 1432 Kbps
 For your connection, the acceptable range of speedsis 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2270 Kbps(DOWN-STREAM), 1106 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.14:14.54:82.37 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

 Upload Speed
 817 Kbps
  
0 Kbps 1106 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 817 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1106 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

 

Any comments / suggestions please ?

 

Keith
 

 

 

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14 REPLIES 14
Distinguished Sage
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Message 2 of 15

Re: Information requested re 10 day stabilisation

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welcome to the forum.

 

Bt will not normally do anything about your connection during the 10 training period.

 

if you want you can post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)


are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone

Someone may then be able to offer help/assistance/suggestions to your problem



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kaybee327
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Message 3 of 15

Re: Information requested re 10 day stabilisation

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imjolly thanks for reply
Stats
Connection Information
Line state Connected
Connection time 0 days, 00:58:14
Downstream 2,271 Kbps
Upstream 1,096 Kbps


ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 23.0 dB / 6.7 dB
Line attenuation (Down/Up) 22.2 dB / 8.6 dB
Output power (Down/Up) 21.5 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 77 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0

Connected to master
phone on extension
adsl filters on both
filters changed twice
line test no faults found
Quiet test nothing heard

Keith
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Message 4 of 15

Re: Information requested re 10 day stabilisation

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with your attenuation of 22 I would hope for a connection of 17/19mb as shown here http://www.kitz.co.uk/adsl/max_speed_calc.php

Have you been resetting the router or has the router been resetting on it;s own  just connection time is only 58 minutes



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kaybee327
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Message 5 of 15

Re: Information requested re 10 day stabilisation

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No this was reset today on the advice of the 'idiot' otherwise left on perm.

Keith
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Message 6 of 15

Re: Information requested re 10 day stabilisation

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well staying connected is best but as you have an extension socket it may be better connection if you were connected to the test socket.  This eliminates and possible noise probles due to your internal extension wiring



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kaybee327
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Message 7 of 15

Re: Information requested re 10 day stabilisation

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Thanks but this was checked by BT engineer and internal wiring ok.

 

Do you know if a new 10 day period starts on a hub change?

 

Keith

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Message 8 of 15

Re: Information requested re 10 day stabilisation

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the BT engineer is checking that your line and extension are working not that there is no noise on your line/extension

 

changing router will not normally start a new 10 training period - usually need an engineer request to get your line back into training



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kaybee327
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Message 9 of 15

Re: Information requested re 10 day stabilisation

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imjolly again thanks. just done speed test at speedtester.bt.com and also checked stats on router with the following result.
Tested at 1129

FAT

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
2131 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2131 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :13243 Kbps(DOWN-STREAM), 1120 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 34.76:16.05:49.21 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

Upload Speed
902 Kbps

0 Kbps 1120 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 902 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1120 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.


ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 12:56:07
Downstream 13,244 Kbps
Upstream 1,120 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.5 dB / 6.5 dB
Line attenuation (Down/Up) 22.2 dB / 4.8 dB
Output power (Down/Up) 20.2 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 345 / 0
CRC Errors (Down/Up) 14 / 0
HEC Errors (Down/Up) 271 / 0
Error Seconds (Local/Remote) 10 / 0


Rates seem to have shot up overnight

Your DSL Connection Rate :13243 Kbps(DOWN-STREAM), 1120
but profile has dropped from 2272 to 1750.

To me it seems that the line is capped for some reason

Keith
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Message 10 of 15

Re: Information requested re 10 day stabilisation

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your connection has reset and looks good.  Your profile of 1750 is still set from your previous low speed but just stay connected 24/7 and that will rise to match your speed - could take 3/5 days but could be sooner



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