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GavinS
Newbie
172 Views
Message 1 of 2

Install question

I just logged in to check the progress of my Infinity order. Under the section titled "Your appointment" it says "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."

 

Huh? I thought they had to put a new faceplate on? Plus bring me the actual modem (I've only got the Home Hub so far). Surely they need to get into my property?

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1 REPLY 1
Nige32
Aspiring Expert
167 Views
Message 2 of 2

Re: Install question

Hi

    I take it you are having a new line and Infinity installed. If that is so then.

    It sounds like they are going to activate your telephone first and then I guess they will re arrange your Infinity install on another date.

 

 Yes to install Infinity the OR engineer will have to visit your property.  

 

I would phone up sales and get conformation on what's happening, just to make sure.

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