I installed bt desktop help yesterday, my hub3 as been connected since the mods reset my snr and took off the banding(so they say,i think its just been raised a little because my speed is now continuessly 12.5meg even after all the disconnects today),i went to bed at 5am this morning,got up at 2pm,looked in hub event log because i noticed my hub timer had been up only a few hours,at 6 am it tried to communicate with motive which is bt desktop help, its full of motive modules and drivers and services, obviously it cant comunicate while the pc is off so it made pppoa go down after 2days, then it tried again at 9am and did the same, and again at 12pm, i suspect if i never turned on my pc that it would of tried again at 3pm, i turned the pc on at 2pm.Before installing bt desktop help(motive) my event log is completley clear of motive acs username addresses, not once as it tried to communicate with this address so it must be down to the desktop help, thing is if i uninstall bt desktop help it seems to mess things up as my pc wont auto sign ip addresses and network gateways(wont pick up the hub) so basiclly bt desktop is here to stay unless i re install the whole os, my advice is dont install it you will be so peed when you cant get a perfectly working pc to function normally after you try an uninstall bt desktop help,i went through everything manually(the registry, all folders etc) and deleted everything to do with desktop help but it made no difference,i still had to run diagnose to get the pc to connect to the hub,i repaired the ip stack, reset the winsock catalouge and still no different,i reinstalled desktop help and it works again,so there you have it, im now stuck with the hhb3 trying to communicate with motive when the pc is off there im not going to be able to maintain a constant connection
I may be wrong but if you search the forum you should find posts for uninstalling that software.
Personally I can't imagine anyone in their right mind installing it in the first place, as you have now found it, it is diabolical not to mention wrong at times, I have always hated it since I had a version many years ago that tried to tell me I should use DHCP asigned IP's
I cant do a system restore, when i see that everything is working i always clean my system after installations, i didnt expect this to happen.Ill see what happens after i switch off thepc later.
I'm with John on this one, always keep at least the last few system restores, it had been known for patches to take weeks to show issues or keep a good backup strategy in place that can reinstall the OS.
Personally I let windows manage the restore points and have a daily partition based backup of the OS and apps drives along with dupllicate copies of all main data on NAS devices
The hub3 tried to communicate with motive again while my pc was off, im now back to a high snr and 9meg ip profile which is stuck again, upnp is creating ports which i presume is desktop help,(i hope)i uninstalled desktop help and hard reset the hub but its still creating ports and still communicating with motive acs username, i have a few after the hard reset, some say ( 175.300000) Initializing transaction for event code 6 CONNECTION REQUEST, and,( 162.120000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username,and,( 107.610000) Server URL: http://pbthdmw.bt.motive.com; Connecting as user: Default username. These are my stats now, i used to be 12.53meg with snr of 6.0db
Ive made up my mind, im leaving BT and going to o2, everything is cheaper including line rental, and theres no ip profiling, we have llu at our exchange, they can offer me a minimum of 12meg down and 2meg up without the stupid ip profiling so im gaining in price and connection