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Aspiring Expert
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Message 1 of 6

Installing HH3 before Infinity?

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Hi all, long time since I was here last 🙂 Would it cause any problems If I set up the new HH on my laptop, before the engineer calls to install Infinity? My thoughts being that all that would be needed then would be to set up the openreach modem.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Installing HH3 before Infinity?

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There is nothing to set up, apart from entering the wireless security key.
No software is needed for any of the home hubs.
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Distinguished Guru
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Message 3 of 6

Re: Installing HH3 before Infinity?

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As Keith has said, there is nothing to set up. you don't need the software, but if you are asking "Can I use the HH now"

then if you have a BT Broadband connection , the answer is yes.

toekneem

(EASBF)

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Aspiring Expert
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Message 4 of 6

Re: Installing HH3 before Infinity?

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Thanks guys thought that was the case. So there's really no need for an engineer apart from installing the new/extra socket?

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Distinguished Guru
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Message 5 of 6

Re: Installing HH3 before Infinity?

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Sorry you are wrong on that one.

If you are having Infinity installed, you were sent a Black HH3 which you can install now if you have a BT broadband connection. The engineer will visit you to do the Install of the White Openreach VDSL2 modem. he will bring this modem with him. This is needed for Infinity.

toekneem

(EASBF)

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Aspiring Expert
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Message 6 of 6

Re: Installing HH3 before Infinity?

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Yeah forgot about the modem lol Smiley Happy

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