Insufficient Bandwidth - can no longer watch Amazon on smart TV

[amb1]

Switched to BT Infinity 2 in September 2016 so we could watch Amazon etc on our Smart TV. Had nothing but trouble ever since. Been through five Hub6 routers and no internet for two weeks, ended up with a Hub5 which seemed to work.

Amazon seemed to work for a while, no it hardly connects and by some chance it does connect the quality is so poor and stops playing and displays 'Insufficient Bandwidth' and stops the films.

Upgraded to get better quality streaming, but was better with our Hub4. I dont think this is an issue with Amazon or the TV. Any suggestions?

[gg30340]

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you are using the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

[amb1]

[amb1]

Have attached an image of the stats, I need to find a cable to do the ADSL checker. Will try tomorrow. Thanks.

[pippincp · Accepted solution]

Looking at you're stats it may be a wireless issue. The speedtest with a cabled connection will confirm.

[amb1]

Thanks. I managed to connect last night to Amazon, the picture wasn't perfect. I haven't managed to find a cable to do the test but will give it a go when i do.

The TV is downstairs and the router upstairs, opposite ends of the house so I wonder if I need a wifi extender downstairs?

Will mark this issue as solved for now.

[Keith_Beddoe]

Take a look at this page, as there are a number of solutions. I would avoid wifi extenders, as they are likely to give more problems.

http://www.shop.bt.com/mini-sites/connected-home/

[amb1]

Ah ok thank you for the advice.

[DaveD]

I agree with avoiding the wi-fi extenders

We use a pair of powerline adapters to get good reliable consistent speed - I would go for a recognised brand such as Asus/Netgear/TP_link 

I have used or installed all 3 of these - cuurrently use Netgear 3000 around 25 quid each from Amazon