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Aspiring Contributor
1,387 Views
Message 21 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

In April,my engineer said that DLM was aggressively reducing my upload speed which is now only 0.8 ,and he managed to hard cap the speed at about 1.1. This lasted about 4 months but,as I say, is now back at 0.8
I should be getting 1.3 and it's the upload which is far more important to me.
It's pointless,and gut wrenching,to go to Mumbai with this issue.
How can I get it hardset at a higher figure again ?

For info I am 1.9 km from cabinet .
We are paying for option 1.
40 meg down,2 meg upload,which is right option bearing in mind distance from cabinet.
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Aspiring Contributor
1,383 Views
Message 22 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

Do BT Customer contact people actually respond on the forum anymore? I've been waiting on this for some time now.

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Sage
1,378 Views
Message 23 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

What you are requesting cannot be done by your ISP at present. The fact that Openreach engineers may be able to action the request it is not a service offered to ISP's by Openreach as yet.

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Aspiring Contributor
1,372 Views
Message 24 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

OK,so how do I get an OpenReach engineer to fix this again ?
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Distinguished Sage
1,364 Views
Message 25 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)


@Enverex wrote:

Do BT Customer contact people actually respond on the forum anymore? I've been waiting on this for some time now.


This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read 

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Distinguished Guru
1,360 Views
Message 26 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)


@howard2526 wrote:
OK,so how do I get an OpenReach engineer to fix this again ?

I think you'll have to request an engineer's visit and ask him to do whatever the previous engineer did.

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If you found this post helpful, please click on the star on the left
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Aspiring Contributor
1,356 Views
Message 27 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

Thanks.
Is there any way to circumvent the Mumbai experience ?
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Distinguished Sage
1,344 Views
Message 28 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

no there is not i am afraid
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Aspiring Contributor
1,332 Views
Message 29 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

Well that's just **bleep** isn't it. So the answer is basically they can, but they won't. The engineer basically said that I need to request it through BT, else he would have done it.

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Distinguished Guru
1,328 Views
Message 30 of 31

Re: Interleaving Killing Pings (DLM Lockout Request)

The other posters have said the engineer just did it, no need to ask BT, so I don't know who's right.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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