Hello BT Community!
Firstly, I am posting on behalf of my inlaws who hold the account.
Secondly, to set the scene (how dramatic!) the Broadband connection at their house has always had troubles with disconnects here and there even before they switched to BT.
Generally internet is fairly stable with only a few disconnects overall a week apart from phonecalls sometimes disconnecting the broadband completely, if only for half a minute.
A BT Engineer was sent out to try and rectify the issue a couple of months ago (I was in the house at the time) and try as we might, together, could not figure out what was causing the problems with the line.
It is a very old house with old wiring and multiple phones and skyboxes plugged in at various points. Despite every combination of microfilters and test socket fiddling, the problem was never rectified and in the end my inlaws and the rest of the family were happy with what they were receiving as the actual speed/connection was fine most of the time.
Just under a week ago, everyone noticed a sharp drop in the broadband speeds, with nothing ever hitting above 0.5gbps. Making browsing the internet very slow and netflix/iplayer/youtube relatively unloadable even at their lowest settings.
Here are the Router stats:
ADSL Line Status
|Connection time:||0 day, 00:16:17|
|Modulation:||G.992.5 Annex A|
|Noise margin (Down/Up):||14.9 dB / 13.0 dB|
|Line attenuation (Down/Up):||23.0 dB / 12.7 dB|
|Output power (Down/Up):||0.0 dBm / 9.9 dBm|
|FEC Events (Down/Up):||0 / 0|
|CRC Events (Down/Up):||0 / 0|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||0 / 0|
|Error Seconds (Local/Remote):||0 / 0|
are you connected to the test socket? try quiet line test dila 17070 option 2 should hear nothing and best with corded phone if cordless then dull hum normal
you are on adsl2+ have you always been on this or did you receive an email recently advising exchange was being upgraded?
the probelm is your very low connection speed not your profile which is 88.2% of your connection speed and change immediately your connection speed changes
Tried being connected to test socket for a few days but not currently. Drops would still occur when phone rang occasionally.
Tried the quiet line test a few times this week, all with no noise (corded phone)
Not 100% sure about the adsl2+ but no mention of anything being upgraded iirc. If it is an upgrade would it be possible this is what's caused the issue in the last week?
As stated, it's not necessarily the drops that are the problem, just the 0.5gbps speed we've been receiving the last week.
if you are not using the test socket can you connect to the test socket as that should be your best connection and is where the engineer will connect. if your broadband drops when the phone rings then it is possible that there is a high resistence fault on your line.
the upgrade to adsl2 brings with it a more aggressive system on noise but also a far higher connection speed.
if you can connect to test socket can you post new stats please
with your current attenuation the upgrade to adsl2+ should should have a connection speed of about 19mb so you are currently a long way short of potential
Ugh, just realised I'm typing 0.5GBPS instead of 0.5MBps and in the topic
It is a bit of a pain to connect to the test socket but will post back with results soon.
that's better even though speed the same stats are better. you are in a banded profile due to all the disconnections/resets and if you can maintain connection 24/7 for 3/5 days then the banding should release and connection increase to about 20mb. if after 3 days your connection speed is te same then come back and then get mod help