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Friday
Contributor
284 Views
Message 1 of 3

Interleaving

Seems like this can be turned off when using a fibre product provided by openreach

 

Interleaving

 

Interleaving is used on our broadband lines to help ensure a stable connection. Where it is switched on it will be beneficial for most customers.

Interleaving will switch on automatically to avoid a line stability problem occuring or to remedy an existing fault.

For customers who regularly use online games or use VoIP telephones, and are concerned about their ‘ping’ time, the slightly higher latency caused by interleaving may not be desirable. 

We strongly recommend that customers who have interleaving switched on, leave it on. However we recognise that some customers may prefer faster ping times over line stability. 


If you have had interleaving switched on and wish to switch it off, confirm below that you understand that you may see more disconnections and that it will need to be turned back on before a fault can be raised. 

This process can take up to 5 days to take effect but is usually provisioned by our wholesale suppliers within 24 hours.

You will be able to read our reply in the My Questions area of Help & Support.
 
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2 REPLIES 2
marion
Contributor
270 Views
Message 2 of 3

Re: Interleaving

where is that from? and what date ? i hate interleaving!!!

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imjolly
Distinguished Sage
Distinguished Sage
265 Views
Message 3 of 3

Re: Interleaving

if that is an extract from something done by openreach then only customers of openreach can ask for interleaving to be turned off - BT retail customers are not customers of openreach only ISPs are customers of openreach



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