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Mersa
Beginner
1,119 Views
Message 1 of 7

Intermitent packet loss on wired connection only at weekends

The last 3 weekends i've been getting packet loss on my wired connections (tested via team speak and from CMD ping 8.8.8.8 and with some online games i play.(Wireless are working fine howeverl!)  I've been able to resolve it by turning the router off and leaving it off for 10 -15 minutes (unplugged)  (If it's less than that it doesn't seem to fix it).   I'd like if possible to find a solution to the problem other than me resetting my router (Sometimes 3 - 4 times a day at the weekends)  I never see the problem during the week however.

 

it's happening at this moment too 

 

Addidtional info here:

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ50731094
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 30/06/15
4. Board version:BT Hub 5A
5. DSL uptime:13 days, 10:27:40
6. Data rate:19999 / 79906
7. Maximum data rate:25842 / 81188
8. Noise margin:15.3 / 7.1
9. Line attenuation:18.6 / 14.8
10. Signal attenuation:18.7 / 14.9
11. Data sent/received:2.0 GB / 30.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-SPQ9
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-SPQ9
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:44:e9:dd:7b:5b:48
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

 

23:42:44, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.42.38.52-​>31.13.90.1 on ppp3)
23:42:28, 09 Apr.IN: BLOCK [16] Remote administration (TCP [111.13.70.133]:15554-​>[217.42.38.52]:22 on ppp3)
23:42:26, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.42.38.52-​>31.13.90.1 on ppp3)
23:42:23, 09 Apr.BLOCKED 2 more packets (because of ICMP replay)
23:42:22, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.42.38.52-​>31.13.90.1 on ppp3)
23:40:50, 09 Apr.ath00: STA 00:e9:dd:7b:5b:4a IEEE 802.11: WiFi registration failed
23:40:40, 09 Apr.(1161166.150000) Admin login successful by 192.168.1.70 on HTTP
23:40:23, 09 Apr.(1161149.930000) Device disconnected: Hostname: Karen-​PC IP: 192.168.1.74 MAC: 94:fb:b2:5f:7b:cf
23:40:23, 09 Apr.(1161149.930000) Device disconnected: Hostname: tvae40ca8309b5 IP: 192.168.1.76 MAC: fc:f1:52:b4:cc:96
23:40:23, 09 Apr.(1161149.930000) Device disconnected: Hostname: KarenHaingsiMac IP: 192.168.1.67 MAC: 00:1e:52:7d:88:02
23:40:23, 09 Apr.(1161149.930000) Device disconnected: Hostname: kindle-​74dd3246c IP: 192.168.1.78 MAC: f0:27:2d:eb:5a:16
23:39:45, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.42.38.52-​>72.21.202.87 on ppp3)
23:36:57, 09 Apr.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 212.156.0.42-​>217.42.38.52 on ppp3)
23:32:34, 09 Apr.IN: BLOCK [16] Remote administration (TCP [81.27.85.28]:43464-​>[217.42.38.52]:22 on ppp3)
23:26:28, 09 Apr.BLOCKED 1 more packets (because of ICMP replay)
23:26:27, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.42.38.52-​>213.123.242.195 on ppp3)
23:26:11, 09 Apr.(1160297.950000) Port forwarding rule added via GUI. Service: World of Warcraft, protocol: TCP, external ports: any-​>6881-​6999, internal ports: 6881-​6999, internal client: Martins
23:26:11, 09 Apr.(1160297.950000) Port forwarding rule added via GUI. Service: World of Warcraft, protocol: TCP, external ports: any-​>6112, internal ports: 6112, internal client: Martins
23:26:11, 09 Apr.(1160297.950000) Port forwarding rule added via GUI. Service: World of Warcraft, protocol: TCP, external ports: any-​>3724, internal ports: 3724, internal client: Martins
23:24:37, 09 Apr.(1160203.400000) Device disconnected: Hostname: Karen-​PC IP: 192.168.1.74 MAC: 94:fb:b2:5f:7b:cf
23:24:37, 09 Apr.(1160203.400000) Device disconnected: Hostname: tvae40ca8309b5 IP: 192.168.1.76 MAC: fc:f1:52:b4:cc:96
23:24:37, 09 Apr.(1160203.400000) Device disconnected: Hostname: KarenHaingsiMac IP: 192.168.1.67 MAC: 00:1e:52:7d:88:02
23:24:37, 09 Apr.(1160203.400000) Device disconnected: Hostname: Unknown-​8c-​cd-​e8-​8a-​80-​5f-​2 IP: 192.168.1.73 MAC: 8c:cd:e8:8a:80:5f
23:24:32, 09 Apr.ath00: STA 8c:cd:e8:8a:80:5f IEEE 802.11: Client disassociated
23:23:32, 09 Apr.(1160138.410000) Device disconnected: Hostname: Karen-​PC IP: 192.168.1.74 MAC: 94:fb:b2:5f:7b:cf
23:23:32, 09 Apr.(1160138.410000) Device disconnected: Hostname: tvae40ca8309b5 IP: 192.168.1.76 MAC: fc:f1:52:b4:cc:96
23:23:32, 09 Apr.(1160138.410000) Device disconnected: Hostname: KarenHaingsiMac IP: 192.168.1.67 MAC: 00:1e:52:7d:88:02
23:23:31, 09 Apr.(1160137.740000) Lease for IP 192.168.1.73 renewed by host Unknown-​8c-​cd-​e8-​8a-​80-​5f-​2 (MAC 8c:cd:e8:8a:80:5f). Lease duration: 1440 min
23:23:31, 09 Apr.(1160137.740000) Device connected: Hostname: Unknown-​8c-​cd-​e8-​8a-​80-​5f-​2 IP: 192.168.1.73 MAC: 8c:cd:e8:8a:80:5f Lease time: 1440 min. Link rate: 42.9 Mbps
23:23:31, 09 Apr.(1160137.680000) Lease requested
23:23:29, 09 Apr.ath00: STA 8c:cd:e8:8a:80:5f IEEE 802.11: Client associated
23:23:00, 09 Apr.(1160106.270000) Admin login successful by 192.168.1.70 on HTTP
23:21:51, 09 Apr.(1160037.630000) New GUI session from IP 192.168.1.70
23:20:52, 09 Apr.(1159978.280000) Device disconnected: Hostname: Karen-​PC IP: 192.168.1.74 MAC: 94:fb:b2:5f:7b:cf
23:20:50, 09 Apr.ath00: STA 94:fb:b2:5f:7b:cf IEEE 802.11: Client disassociated
23:20:50, 09 Apr.ath00: STA 00:e9:dd:7b:5b:4a IEEE 802.11: WiFi registration failed
23:18:34, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 8 code 0 192.168.1.64-​>93.184.219.82 on ppp3)
23:18:14, 09 Apr.OUT: BLOCK [7] ICMP replay (ICMP type 8 code 0 192.168.1.64-​>105.16.187.3 on ppp3)
23:16:59, 09 Apr.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 54.232.229.64-​>217.42.38.52 on ppp3)
23:14:36, 09 Apr.OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.78]:51541-​>[31.13.90.36]:443 on ppp3)

 

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6 REPLIES 6
john46
Distinguished Sage
1,115 Views
Message 2 of 7

Re: Intermitent packet loss on wired connection only at weekends

please post traceroutes to your games severs and one to bbc.co.uk for comparison
0 Ratings
Mersa
Beginner
1,108 Views
Message 3 of 7

Re: Intermitent packet loss on wired connection only at weekends

works fine for a min then falls over again. i've tried it on League of legends, WoW, FFXIV and Blade and soul,  effects can be seen when downloading files from any site or streaming from youtube etc where the speed drops to 0Kbps or the stream just stops for a moment.

FFXIV

Trace complete.

C:\Users\Martin>tracert 195.82.50.45

Tracing route to 195.82.50.45 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        7 ms     6 ms  31.55.187.180
  5     6 ms     7 ms     7 ms  core1-hu0-8-0-1.southbank.ukcore.bt.net [195.99.
127.176]
  6     *        7 ms     7 ms  core3-hu0-1-0-0.faraday.ukcore.bt.net [195.99.12
7.32]
  7     *        7 ms     6 ms  213.137.183.34
  8     7 ms     7 ms     8 ms  ldn-b3-link.telia.net [213.248.67.97]
  9     8 ms     8 ms     8 ms  ldn-bb3-link.telia.net [62.115.117.8]
 10    14 ms    14 ms    15 ms  prs-bb3-link.telia.net [62.115.134.94]
 11    87 ms   148 ms    24 ms  ffm-bb1-link.telia.net [62.115.112.125]
 12    24 ms    26 ms    25 ms  ffm-b10-link.telia.net [62.115.117.38]
 13     *       25 ms    25 ms  kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.11
0]
 14    26 ms    25 ms    28 ms  195.82.60.29
 15    25 ms     *       25 ms  195.82.61.14
 16    25 ms    25 ms    25 ms  195.82.50.234
 17    26 ms    24 ms    25 ms  195.82.50.45

Trace complete.
Team speak

C:\Users\Martin>tracert 64.25.35.100

Tracing route to 64.25.35-100.ncsoft.com [64.25.35.100]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     8 ms     8 ms     8 ms  31.55.187.176
  5    10 ms     9 ms     8 ms  core2-hu0-9-0-0.southbank.ukcore.bt.net [195.99.
127.172]
  6     8 ms     8 ms     *     195.99.127.70
  7     9 ms     9 ms     9 ms  213.137.183.102
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *      112 ms   125 ms  4.59.197.34
 12     *      117 ms   117 ms  64.25.35-100.ncsoft.com [64.25.35.100]

Trace complete.
Blade and soul 

C:\Users\Martin>tracert 64.25.35.100

Tracing route to 64.25.35-100.ncsoft.com [64.25.35.100]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     8 ms     8 ms     8 ms  31.55.187.176
  5    10 ms     9 ms     8 ms  core2-hu0-9-0-0.southbank.ukcore.bt.net [195.99.
127.172]
  6     8 ms     8 ms     *     195.99.127.70
  7     9 ms     9 ms     9 ms  213.137.183.102
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *      112 ms   125 ms  4.59.197.34
 12     *      117 ms   117 ms  64.25.35-100.ncsoft.com [64.25.35.100]

Trace complete.

 

 

C:\Users\Martin>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     *        6 ms  31.55.187.180
  5     *        *        8 ms  core2-hu0-19-0-1.southbank.ukcore.bt.net [195.99
.127.174]
  6     7 ms     6 ms     8 ms  peer2-et-10-1-0.telehouse.ukcore.bt.net [195.99.
127.7]
  7     7 ms     7 ms     *     194.74.65.42
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     8 ms     8 ms     8 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11     8 ms     9 ms     8 ms  132.185.255.148
 12     8 ms     8 ms     8 ms  212.58.244.23

Trace complete.

 

C:\Users\Martin>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     *        6 ms  31.55.187.180
  5     *        *        8 ms  core2-hu0-19-0-1.southbank.ukcore.bt.net [195.99
.127.174]
  6     7 ms     6 ms     8 ms  peer2-et-10-1-0.telehouse.ukcore.bt.net [195.99.
127.7]
  7     7 ms     7 ms     *     194.74.65.42
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     8 ms     8 ms     8 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11     8 ms     9 ms     8 ms  132.185.255.148
 12     8 ms     8 ms     8 ms  212.58.244.23

Trace complete.

 

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john46
Distinguished Sage
1,101 Views
Message 4 of 7

Re: Intermitent packet loss on wired connection only at weekends

all those traceroutes look fine
0 Ratings
Mersa
Beginner
1,099 Views
Message 5 of 7

Re: Intermitent packet loss on wired connection only at weekends

Yeh, it's intermitent, can't be fine for 5 mins then huge lag spikes and packet loss  

 

running tests on http://www.dslreports.com/speedtest

 

and it's even giving me messages saying it couldn't complete due to packet loss. At abit of a loss

 

Seems it's settled back down to Outgoing packet loss running at about 6-10% on team speak again now

 

0 Ratings
Mersa
Beginner
1,098 Views
Message 6 of 7

Re: Intermitent packet loss on wired connection only at weekends

is there a longer version of Tracert? one that i could run over say 5 minutes, Or a ping command that repeats by default?

 

when pinging 8.8.8.8 It might be fine for a few minutes then go bad and get   2 or 3 request timed out then back to normal etc for a few minutes, so it's hard to actually pinpoint

 

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Mersa
Beginner
1,094 Views
Message 7 of 7

Re: Intermitent packet loss on wired connection only at weekends

not sure if this helps or not

 results from multiple runs here: 

 

http://www.dslreports.com/tools/pingtest

 

 

Location	IP	Min	+PDV
NSW, AUS	54.153.204.70	298	+49ms	
SP, Brazil	54.94.200.74	209	+36ms	
ON, Canada	206.248.155.54	84	+15.8ms	
QC, Canada	198.50.134.193	95	+695.8ms	
Germany, EU	93.91.80.30	21	+26.2ms	
Ireland, EU	54.154.207.39	20	+26.3ms	
London, UK	88.80.191.58	8	+286.6ms	
Tokyo, Japan	54.65.9.39	270	+64.2ms	
Davao, Philippines	202.137.115.7	262	+81.4ms	
San Juan, PR	209.91.216.173	137	+39.4ms	
Singapore	54.169.160.227	254	+25.7ms	
Taiwan	104.155.201.41	264	+119.8ms	
CA, USA	64.140.161.58	171	+221.7ms	
CO, USA	72.5.102.138	114	+40.9ms	
DC, USA	65.79.226.210	87	+87.7ms	
DE, USA	162.151.17.198	88	+41.5ms	
GA, USA	24.72.224.10	97	+73.2ms	
IA, USA	104.154.69.141	109	+82.8ms	
IL, USA	162.248.92.123	93	+64.9ms	
MI, USA	72.52.179.213	107	+36.1ms	
NC, USA	192.254.79.130	101	+51.8ms	
NY, USA	162.248.95.144	78	+1627.2ms	
OR, USA	68.85.243.66	157	+59.3ms	
SEA, USA	66.150.164.232	165	+36.9ms	
TN, USA	63.135.176.24	103	+30.9ms	
TX, USA	104.153.106.185	124	+31.4ms	
Location	IP	Min	+PDV
NSW, AUS	54.153.204.70	294	+71.7ms	
SP, Brazil	54.94.200.74	207	+30.7ms	
ON, Canada	206.248.155.54	84	+60.9ms	
QC, Canada	198.50.134.193	93	+30.8ms	
Germany, EU	93.91.80.30	21	+54.9ms	
Ireland, EU	54.154.207.39	20	+31.2ms	
London, UK	88.80.191.58	8	+88.2ms	
Tokyo, Japan	54.65.9.39	258	+98.1ms	
Davao, Philippines	202.137.115.7	262	+50ms	
San Juan, PR	209.91.216.173	143	+64.2ms	
Singapore	54.169.160.227	256	+41.8ms	
Taiwan	104.155.201.41	258	+64.5ms	
CA, USA	64.140.161.58	176	+35.5ms	
CO, USA	72.5.102.138	118	+214.1ms	
DC, USA	65.79.226.210	85	+31.2ms	
DE, USA	162.151.17.198	79	+59.2ms	
GA, USA	24.72.224.10	98	+25.7ms	
IA, USA	104.154.69.141	109	+22ms	
IL, USA	162.248.92.123	93	+31.1ms	
MI, USA	72.52.179.213	107	+68.7ms	
NC, USA	192.254.79.130	98	+233.6ms	
NY, USA	162.248.95.144	79	+41.2ms	
OR, USA	68.85.243.66	166	+43.9ms	
SEA, USA	66.150.164.232	169	+31.2ms	
TN, USA	63.135.176.24	100	+40.8ms	
TX, USA	104.153.106.185	114	+60.4ms	
Location	IP	Min	+PDV
NSW, AUS	54.153.204.70	306	+73.7ms	
SP, Brazil	54.94.200.74	206	+26.6ms	
ON, Canada	206.248.155.54	85	+26.4ms	
QC, Canada	198.50.134.193	95	+26.7ms	
Germany, EU	93.91.80.30	20	+64.5ms	
Ireland, EU	54.154.207.39	20	+41.7ms	
London, UK	88.80.191.58	7	+150.4ms	
Tokyo, Japan	54.65.9.39	260	+55.9ms	
Davao, Philippines	202.137.115.7	258	+114.7ms	
San Juan, PR	209.91.216.173	140	+67.9ms	
Singapore	54.169.160.227	265	+51ms	
Taiwan	104.155.201.41	257	+170.3ms	
CA, USA	64.140.161.58	157	+31.7ms	
CO, USA	72.5.102.138	119	+1175.7ms	
DC, USA	65.79.226.210	88	+212.8ms	
DE, USA	162.151.17.198	78	+78.2ms	
GA, USA	24.72.224.10	100	+32.4ms	
IA, USA	104.154.69.141	109	+140.7ms	
IL, USA	162.248.92.123	94	+55.8ms	
MI, USA	72.52.179.213	103	+59.5ms	
NC, USA	192.254.79.130	100	+54.1ms	
NY, USA	162.248.95.144	77	+83.3ms	
OR, USA	68.85.243.66	166	+59.1ms	
SEA, USA	66.150.164.232	169	+36.1ms	
TN, USA	63.135.176.24	103	+247.3ms	
TX, USA	104.153.106.185	119	+35.8ms

 

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