cancel
Showing results for 
Search instead for 
Did you mean: 
Rich1703
Newbie
155 Views
Message 1 of 5

Intermittent connection issues

Hi, I'm having an issue with my broadband and thought someone might be able to help. The connection cuts out every minute or so and the broadband light flashes orange

 

I've tried the connection using the test socket too (I have an NTE5 master socket) and the quiet line test was silent too

I've copied the ADSL Status below:

 

Any help would be appreciated thanks!

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:02:12
Downstream:2,720 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.4 dB / 20.0 dB
Line attenuation (Down/Up):52.5 dB / 31.5 dB
Output power (Down/Up):17.5 dBm / 12.0 dBm
FEC Events (Down/Up):8 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):

0 / 0

0 Ratings
4 REPLIES 4
Distinguished Sage
Distinguished Sage
152 Views
Message 2 of 5

Re: Intermittent connection issues

are the stats from the the test socket if not can you connect to the test socket ( better waiting until tommor morning) do you have extension sockets in other rooms?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Distinguished Sage
150 Views
Message 3 of 5

Re: Intermittent connection issues

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

0 Ratings
Rich1703
Newbie
146 Views
Message 4 of 5

Re: Intermittent connection issues

Here is the BT speedtest results:

 

 

FAQ

Results Image not loaded



1. Best Effort Test:  -provides background information.

 Download  Speed
 0.22 Mbps
  
0 Mbps4 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.22 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 2.45 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.31 Mbps
  
0 Mbps0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.31Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



The test result has indicated that you should contact your ISP for further assistance.

 

and the ADSL Status from a test socket:

 

ADSL Line Status
Connection information
Line state:Connected
Connection time:0 day, 00:03:12
Downstream:2,784 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.4 dB / 20.0 dB
Line attenuation (Down/Up):52.5 dB / 31.5 dB
Output power (Down/Up):17.6 dBm / 12.1 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0
 
I've also got two other sockets but neither of them have a connection or a dial tone and I've plugged microfilters into them both
0 Ratings
Distinguished Sage
141 Views
Message 5 of 5

Re: Intermittent connection issues

you need to resolve the disconnections the first thing to do is to connect to the test socket and try leaving it there for 24 hour or longer to eliminate any possible internal wiring /interference issuesbut please do that tommorow morning then post back your stats again please 

0 Ratings